9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5221-5230 out of 6255
AU
Anonymous User
01/21/22
"Best VOIP service in the market"
What do you like best about Nextiva? Nextiva has a fantastic team. If you need any assistance, their technical support or customer success agents are always helpful, kind and knowledgeable. Especially Nextiva's fast and competent technical support is a huge plus.
JO
Jonathan O
01/21/22
"We are very happy to have Nextiva as our telephony provider."
What do you like best about Nextiva? For several years we have had the opportunity to experience the service of several telephone providers. And I can assure you that Nextiva is one of the best service providers in telephony, they are far superior in mobility and integration solutions than most of their competitors. We are very happy to have them as our telephony provider.
BH
Brett H
01/21/22
"Nextivia has lived up to their promise of customer service and quality of product"
What do you like best about Nextiva? Ease of doing business with Nextiva. Anytime you have an issue, they are prepared and knowledgeable in resolving any issues.
DW
Dean W
01/21/22
"Nextiva App"
What do you like best about Nextiva? I like the ease and quality of the chat Customer Service. What do you dislike about Nextiva?
DC
Desi C
01/21/22
"Nextiva Services and Support"
What do you like best about Nextiva? I like the Support given by Nextiva for the Nextiva app and Unity. The agents are always available and call you back if the call is dropped. They help you step by step and always ask if there is anything else they can help with and do not make you feel rushed.
AU
Anonymous User
01/21/22
"Christiana in Nextiva Support is a superhero!"
What do you like best about Nextiva? Christiana's expertise, professional demeanor & flawless execution resolved ALL issues in record-breaking time - she is an extraordinary asset to Nextiva's "amazing Support team. Kudos to Christiana & much obliged for her invaluable assistance ...
MC
Madison C
01/21/22
"Very efficient phone call!"
What do you like best about Nextiva? How he communicated the whole time on the call of what I needed to relay to the customer. What do you dislike about Nextiva?
AU
Anonymous User
01/20/22
"Nextiva Phone System"
What do you like best about Nextiva? the product is very flexible - you can use a phone handset, a desktop app or an app on your cell phone. What do you dislike about Nextiva?
AU
Anonymous User
01/20/22
"Hard to Navigate, Awful Customer Service"
What do you like best about Nextiva? The phone service worked fine but nothing other providers can't match. We were a customer for 7 years but we changed to Ringcentral and are much much happier.
BS
Brianne S
01/20/22
"Friendly and Thorough"
What do you like best about Nextiva? The customer service team was truly amazing and efficient. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].