9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5211-5220 out of 6255
AU
Anonymous User
01/24/22
"Add 2nd line to existing account"
What do you like best about Nextiva? Romeo was patient. He got the service request 100% accurate on the first attempt. What do you dislike about Nextiva?
AU
Anonymous User
01/23/22
"Great for my WFH phone job"
What do you like best about Nextiva? I like the simplicity of Nextiva's platform. It can work as an easy substitute for a landline. What do you dislike about Nextiva?
A
Aaron
01/23/22
Do not use this company
Do not use this company! Or at least DO NOT ENTER A CONTRACT! You will be stuck with a terrible, difficult to use phone system that has many issues including terrible sound, echoes and glitches. The customer service was almost ok, but who wants to be on the phone every other week for another problem?? IT'S A PHONE! How difficult does it have to be? I have other things to worry about. And (the worst part) GOOD LUCK SWITCHING BACK!! GOOD LUCK- I ended up paying off Nextiva for the rest of the ...
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IZ
Igor Z
01/22/22
"The Best support"
What do you like best about Nextiva? 27 by 7 by 365 support which helps. Spend time as much as needed to resolve an issue What do you dislike about Nextiva?
AU
Anonymous User
01/21/22
"What happened to customer service"
What do you like best about Nextiva? I'm not sure the setup I was promised has not happened yet. Only 1 of my five lines has been activated. What do you dislike about Nextiva?
DM
Drew M
01/21/22
"Great Phone System"
What do you like best about Nextiva? Nextiva support is usually extremely helpful What do you dislike about Nextiva?
AU
Anonymous User
01/21/22
"Convenient phone and fax service"
What do you like best about Nextiva? I like best that Nextiva has a phone and desktop app that I can use. It is convenient to make and receive calls without paying outrageous phone prices. Also they provide a fax service that is awesome.
AU
Anonymous User
01/21/22
"I don't recommend nextiva"
What do you like best about Nextiva? I like that it can be integrated with Outlook, so company-wise it's nice to have to communicate with the company What do you dislike about Nextiva?
SC
Stephen C
01/21/22
"Nextiva Customer for 7 years. A plus service"
What do you like best about Nextiva? I have been with Nextiva for almost 7 years now and what I like most is its customer service. What do you dislike about Nextiva?
EA
Eileen A
01/21/22
"Helpful understanding"
What do you like best about Nextiva? The help I received today was great. Everyone was friendly and helped me understand what they were exactly talking about.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].