9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5191-5200 out of 6255
JS
Jenna S
01/24/22
"Very friendly rep to help with my questions"
What do you like best about Nextiva? I love being able to get someone right on the phone to answer any questions with our new phone system. Very helpful and responsive. They are so much better than my previous company.
AU
Anonymous User
01/24/22
"Reliable services"
What do you like best about Nextiva? Reliability, customer service are the strengths What do you dislike about Nextiva?
MM
Mike M
01/24/22
"To Many issues with the Nextiva System"
What do you like best about Nextiva? Very dissatisfied with the system as a whole What do you dislike about Nextiva?
HL
Helena L
01/24/22
"Call transfer error"
What do you like best about Nextiva? Customer service is with you until the problem is solved. What do you dislike about Nextiva?
ET
Erin T
01/24/22
"Great customer service!"
What do you like best about Nextiva? Support agents are so helpful! Quick and easy to chat with them and get help setting things up. They are great! The product is a great alternative to traditional landlines as well.
AC
Aldrin C
01/24/22
"Call Forwarding and Pin creation for the account was handled smoothly."
What do you like best about Nextiva? The voice of the agent sounds re assuring and actually fix the situation, unlike the other agents i've run in to, they are rushing to end the call without helping me out first, but the previous agents didnt actually help me out, they where rushing to get things done and leave me.
NT
Nareh T
01/24/22
"All my problems get resolved during the call. Very helpful customer service team!"
What do you like best about Nextiva? I like that every time I call, Nextiva resolves all my problems. They teach me features that I never knew I had, they set it up for me during the call. For example, I messed up my call forwarding because I thought it did something completely different than its actual function. But today during the call with customer service (Ira I believe), she found out how I want the call flow to work, she fixed it, and she gave me tips on how I can use this function ...
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TT
Trenell T
01/24/22
"Second Rep was great"
What do you like best about Nextiva? She was really great at listening,, unlike the first rep that I talked to. What do you dislike about Nextiva?
KK
Krista K
01/24/22
"Good product with real support"
What do you like best about Nextiva? Nextiva is an excellent solution for my company! It grows with our needs and the support is always top notch and from real people; not bot driven!
AU
Anonymous User
01/24/22
"Very professional company"
What do you like best about Nextiva? Their Customer service and how attentive they are to your issues. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].