Nextiva Reviews in October 2026: User Ratings, Pros & Cons

What a nightmare

What a nightmare. You can't get out of the contract, support is terrible, and nothing ever works well. Believe all of the bad reviews and run far away from this company. They are masters at marketing and a horror show at technology and service. It's all broken promises.

Not worth the Headache

When the system is operational I have very few issues with Nextiva. The problem for me has seemed to stem from billing issues. I had a card on file that had expired - no big deal right? Emails were being sent to an old email so it wasn't updated in time and account was terminated due to that. Ok, it sucked but my fault for having the emails sent to that address. Get the new card updated and we're back in business (literally). Fast forward 3 months and I get an email (my main email, that I ...

"Great Self-Managed VoIP Solution for SMB"

What do you like best about Nextiva? I love how easy it is to manage the day-to-day tasks such as adding/removing users, adjusting auto-attendants, call groups, etc. The customer support is also very responsive!

"We have not been with Nextiva very long but it is already so much better than what we previously had"

What do you like best about Nextiva? The customer service is wonderful and much better than I was expecting. We have delt with pretty poor customer service in the past so I was very pleased with the help I have gotten.

"The representative was very helpful and efficient with resolving the issue"

What do you like best about Nextiva? The fact that he asked probing questions to ensure that he understood my issue in order to get it resolved. What do you dislike about Nextiva?

"Nextiva review"

What do you like best about Nextiva? Good customer service, fair price, good support. What do you dislike about Nextiva?

"Firm Administrator"

What do you like best about Nextiva? Customer Service is awesome; they really take care of their clients. I am new to the Company and have official training later on today; however, am optimistic that it will be a smooth transition.

"Very professional"

What do you like best about Nextiva? Quick response and resolution of issues. What do you dislike about Nextiva?

"Excellent and very professional customer service"

What do you like best about Nextiva? Very courteous customer service. They have all the knowledge requite to fix any situation, and during the entire process, it doesn't matter how long it takes, they remain very kind and helpful.

"pleased with service"

What do you like best about Nextiva? The salesperson I spoke with was clear that the system would not work with an analog phone. I appreciated the honesty. He also emphasized that I need to be precise in paperwork to port over my business line. Customer support has been very helpful in getting me up and running. I have received clear and thorough attention with each call. Each support representative has made sure to answer all of my questions. I periodically need to change my greeting and ...