9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5171-5180 out of 6255
CW
Cody W
01/25/22
"Helpful, and Quick"
What do you like best about Nextiva? Support is speedy and insightful... The agents are quick to help. I appreciate the call park feature the most, and my wireless headset works very well with the application.
AU
Anonymous User
01/25/22
"Great phone quality"
What do you like best about Nextiva? The support team is fantastic. They will not quit until the issue is solved. Also, the call quality is the best I've seen. What do you dislike about Nextiva?
WG
Walnut Grove R
01/25/22
"Helpful support"
What do you like best about Nextiva? Every time I contact the support team, I get helped professionally, courteously, and with technical help. I don't feel like I'm speaking to a first-level tech.
AU
Anonymous User
01/25/22
"Nextiva is always there for us"
What do you like best about Nextiva? The new Nextiva OS portal is incredible. It makes managing your call flows, users, and extensions super easy. I've managed companies from just four or five people to over 100 people, and every time it is just as simple.
JN
John N
01/25/22
"Nextiva"
What do you like best about Nextiva? Ease of operation and outstanding customer support. What do you dislike about Nextiva?
BB
Bradley B
01/25/22
"Great Service & Great Support!"
What do you like best about Nextiva? I have had the service for about a week now and I can say that their Customer service and support teams are fantastic. The pricing is very reasonable even for us smaller companies that only need a line or 2. And then the ease of use is great, easy set up, easy maintaining, easy online portal.
AU
Anonymous User
01/25/22
"Simple fix"
What do you like best about Nextiva? There is a ton of information when you log in to your account to problem solve. If you still need help, it's easy to contact someone, and you hear back in a reasonable amount of time. My rep Sam followed up quickly and put me in contact with tech to address my issues. Everything was explained, and we tried various things until the problem was solved. I was pleased with the service.
G
Gabriel
01/25/22
Olga S
Olga S. with Nextiva customer service seamlessly transferred my numbers and hardphone in less than an hour. Best customer experience I've had with VoIP service transfer.
BH
Brett Hemphill
01/25/22
Great customer support.
We added another license and online support was prompt and very helpful. We use Nextiva cordless phones. I would caution against only purchasing a single item. Freight cost for one phone was $20.
AU
Anonymous User
01/25/22
"Nextiva has been great!"
What do you like best about Nextiva? If I have an issue, I can call support and they help me figure it out immediately. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].