9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5161-5170 out of 6255
AU
Anonymous User
01/26/22
"This service provider can growth with your business better then alternative offerings"
What do you like best about Nextiva? Nextiva was friendly during the onboarding process. My sales rep was helpful and most questions were answered without delay. I had a few more in-depth questions that required them getting back to me on. The onboarding team helped me with initial setup as it can be a little overwhelming at first. I am still in the 7 day trial period with the service and currently only using the app as I have no purchased a desktop phone yet. The service includes ...
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AU
Anonymous User
01/26/22
"Great solution to hardline phones"
What do you like best about Nextiva? The customer support team is very patient. While not always available immediately they are always effective and work with me on my poorly described issues and inquiries.
MC
Med Center T
01/26/22
"Awesome customer service"
What do you like best about Nextiva? The rep I had today was really great, she looked at our problem and found a solution in no time. She was by far the best support that we have received from you all
AU
Anonymous User
01/26/22
"Business Startup"
What do you like best about Nextiva? Pricing and features are a good value for the money. What do you dislike about Nextiva?
JR
Jean R
01/26/22
"Great Service"
What do you like best about Nextiva? I experienced great service today with adding a new user to the app and Unity dashboard. What do you dislike about Nextiva?
CS
Chase S
01/26/22
"Great Phone System"
What do you like best about Nextiva? I like the software in general. The previous system we used was flawed and needed to be updated. What do you dislike about Nextiva?
DL
David L
01/26/22
"Excellent phone services, and professional support"
What do you like best about Nextiva? Reliable service and mobile features allow us to communicate in or out the office What do you dislike about Nextiva?
BC
Brian C
01/26/22
"Stacking Support Calls"
What do you like best about Nextiva? No need to create multiple tickets; continuing to ask questions on issues not related to my original call is a time saver.
JS
Jessica S
01/26/22
"Excellent Service"
What do you like best about Nextiva? Nextiva provides quick and accurate support. Nextiva has been very useful during quarantine as well. What do you dislike about Nextiva?
AU
Anonymous User
01/26/22
"Nextiva will take your phone system to the next level"
What do you like best about Nextiva? Nextiva allows us to work remotely without disrupting our customers' experience. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].