9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5151-5160 out of 6255
RR
Rachel R
01/27/22
"Excellent Customer Service"
What do you like best about Nextiva? The staff is amiable and helpful. Every time I call into tech support my issues are handled right away. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Incredible Customer Service"
What do you like best about Nextiva? Customer service reps are incredibly knowledgeable. They always answer my questions efficiently and walk me through every process.
JM
Jarrett M
01/27/22
"Very Versatile VOIP tool"
What do you like best about Nextiva? This tool is very useful in giving our company the ability to assign varying levels of access and tools to multiple members of our team.
AU
Anonymous User
01/27/22
"Great Service!"
What do you like best about Nextiva? Anthony V's was very knowlegeable and helpful throughout the whole process of setting up new phones. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Nextiva support review"
What do you like best about Nextiva? Hold times are short, easy to get ahold of someone. What do you dislike about Nextiva?
NP
Nayverk P
01/26/22
"Prompt and quick response from the tech team, phone always reliable, love the x885"
What do you like best about Nextiva? Bussy lamp filed on the Nextiva 885, I can keep track of which of my employees are in a current call so I can redirect the call efficiently, phones are always snappy and quick, never had time lag on calls, best feature is a call recording and the admin interface that always change settings when needed.
AU
Anonymous User
01/26/22
"VoIP does not come up in conversation"
What do you like best about Nextiva? It works most of the time not to cause disruption to my work What do you dislike about Nextiva?
AU
Anonymous User
01/26/22
"Excellent Support"
What do you like best about Nextiva? The attention to detail when the support staff is helping. What do you dislike about Nextiva?
DP
deborah p
01/26/22
"Tech support is super nice but it took several months for them to figure it out."
What do you like best about Nextiva? Tech support was nice, would remote in and ran monitoring tests to help diagnose the issue What do you dislike about Nextiva?
AU
Anonymous User
01/26/22
"hit or miss"
What do you like best about Nextiva? phones are great when they work, and when you learn how to use the software it's easy What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].