9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5141-5150 out of 6255
RR
Rachel R
01/27/22
"Excellent Customer Service"
What do you like best about Nextiva? The staff is amiable and helpful. Every time I call into tech support my issues are handled right away. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Ticket: AFI-0329692"
What do you like best about Nextiva? Speed of the tech person in getting in touch with me about the issue. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Fantastic Service and Product"
What do you like best about Nextiva? Very easy to use platform, and if you ever have questions, their customer support team is phenomenal What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Anthony was great!"
What do you like best about Nextiva? Customer service is fantastic! I called today and Anthony was very helpful and always going the extra mile to try to get my issue handled.
AU
Anonymous User
01/27/22
"Great Service!"
What do you like best about Nextiva? Anthony V's was very knowlegeable and helpful throughout the whole process of setting up new phones. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Anthony was great!"
What do you like best about Nextiva? Customer service is fantastic! I called today and Anthony was very helpful and always going the extra mile to try to get my issue handled.
AU
Anonymous User
01/27/22
"Service Call"
What do you like best about Nextiva? Very helpful when I had an issue with my service. What do you dislike about Nextiva?
AU
Anonymous User
01/27/22
"Fantastic Service and Product"
What do you like best about Nextiva? Very easy to use platform, and if you ever have questions, their customer support team is phenomenal What do you dislike about Nextiva?
MH
Mindy H
01/27/22
"Nextiva - Helpful, Knowledgeable and Quick to Respond"
What do you like best about Nextiva? When you call for customer support you do not just sit on the phone waiting for the "next operator"; there is someone there just about immediately to assist with your concerns.
AU
Anonymous User
01/27/22
"Excellent Customer Service"
What do you like best about Nextiva? Their customer service is excellent, and I like how they're open to teaching us how to resolve a problem. I perform the IT for multiple companies using Nextiva and I much rather fix an issue through the admin side instead of waiting on hold.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].