9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5111-5120 out of 6255
JV
James v
01/31/22
"Patient support staff"
What do you like best about Nextiva? I enjoyed talking to the support person. He was good at filling the gaps in support action with nice conversation. What do you dislike about Nextiva?
AU
Anonymous User
01/31/22
"Technicians Perspective, simply the best"
What do you like best about Nextiva? As a partner with nextiva. The partner access portal and support team is lightyears beyond any of the other options I've used
AU
Anonymous User
01/31/22
"Customer Support Excelled"
What do you like best about Nextiva? Customer support is always friendly & helpful in setting up new phones! What do you dislike about Nextiva?
AU
Anonymous User
01/31/22
"User friendly service you can use anywhere!"
What do you like best about Nextiva? I like the mobility of this phone service. It not only pairs well with the normal office phones but it seamlessly integrates with their app. We started using it before the pandemic hit hard and we're glad we did. The functionality of the app is basic but it gets the job done. The website offers a robust array of items, from scheduling call flows to analytics. We are happy with the switch from our previous carrier.
AU
Anonymous User
01/30/22
"Amazing support"
What do you like best about Nextiva? I like the great customer service. Very attentive. I appreciate that Romeo took the time to help me. I use the basic software tools and learn as I go. It's is far superior
RA
Rebecca A
01/29/22
"The system is not user friendly, however the support is readily available to help."
What do you like best about Nextiva? The support is easy to get in touch with. What do you dislike about Nextiva?
CP
Chuck P
01/28/22
"Disappointed"
What do you like best about Nextiva? I like the fact that I can accept and make calls remotely as though I'm in the office, specifically on my cell phone. What do you dislike about Nextiva?
BM
Bee M
01/28/22
"Best Business VOIP Service I've used"
What do you like best about Nextiva? What I like the best about Nextiva is the interface is really easy to use. When calls are forwarded to my cell phone and I need to place a call on hold. It;s really easy!
AR
April R
01/28/22
"Getting access to my account and learning I had fax access as well."
What do you like best about Nextiva? Customer service was awesome and very helpful! What do you dislike about Nextiva?
AU
Anonymous User
01/28/22
"Had wonderful experience with them from Sales consultancy to everyday support."
What do you like best about Nextiva? Client support and project kick off. They provided really quick response and professional service. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].