9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5091-5100 out of 6255
AU
Anonymous User
02/02/22
"Nextiva is helpful and friendly although sometimes hard to understand employees."
What do you like best about Nextiva? Their employees are helpful and find solutions to your problems. They are easy to get hold of. What do you dislike about Nextiva?
AU
Anonymous User
02/01/22
"Support was very helpful and informative."
What do you like best about Nextiva? Their support team is well informed on all topics presented to them. What do you dislike about Nextiva?
AU
Anonymous User
02/01/22
"Alexander Shevchenko Auto Attendant, Call Centers change"
What do you like best about Nextiva? Customer Service personnel are usually very knowledgable What do you dislike about Nextiva?
AU
Anonymous User
02/01/22
"Nextiva great customer service!"
What do you like best about Nextiva? The support team is really knowledgeable. What do you dislike about Nextiva?
AU
Anonymous User
02/01/22
"Great support"
What do you like best about Nextiva? We have very few problems with the service, but when we do, the support is always great! What do you dislike about Nextiva?
AU
Anonymous User
02/01/22
"Skeptical at first"
What do you like best about Nextiva? Having a phone system that can handle the multiple calls we get a day is necessary. Nextiva is a great start to help manage this. I asked many peers (in the medical field) who they used and Nextiva was in the top 2.
AU
Anonymous User
02/01/22
"The system works well, I hardly think about it."
What do you like best about Nextiva? Easy to use and manage. Support is also very helpful. What do you dislike about Nextiva?
IP
Isaiah P
02/01/22
"Clear and great calls."
What do you like best about Nextiva? Clear and great calls. There has not been a day where I have started using this system that I have not been happy with its capabilities. Only 1 outage in 1 year of every day use.
JZ
Jennifer Z
02/01/22
"Professional Services"
What do you like best about Nextiva? Nextiva's Support Staff and Customer Service are professional, friendly, and helpful. The phone services are fantastic, clear, and easy to use. I would recommend this service to any business professional wanting top-notch services.
TN
Thomas N
02/01/22
"Excellent customer service. Helpful and Patient and Informative. So glad we switched to Nextiva!"
What do you like best about Nextiva? Our customer rep was well informed and helped us to fulfil our needs What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].