9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5041-5050 out of 6255
HT
Harmon T
03/04/22
"Great experience!"
What do you like best about Nextiva? The simplicity and ease of using the application. What do you dislike about Nextiva?
JM
John M
03/03/22
"Nextiva Review"
What do you like best about Nextiva? My Initial Salesperson Amanda, is always responsive and helpful. Tech Support is always very helpful. What do you dislike about Nextiva?
AU
Anonymous User
02/28/22
"Solid Phone Service"
What do you like best about Nextiva? We like the ability to schedule our after-hours and weekend call recipients a week out as we run a rotating shift through our office staff.
C
Connie
02/20/22
The support team was awesome
The support team was awesome! Our organization has a unique flow chart and Nextiva worked until they found a way to make it work. We are over the top happy with this organization!!!!
CN
Chad N
02/19/22
"Rocky start, but still getting things set up."
What do you like best about Nextiva? Different phone numbers are not a per phone number charge with Nextiva. They do offer 24/7/365 support for those who need the help. They also have an implementation team that will sit on the phone with you, get you set up, and make sure your system is moving along properly.
AC
A Cherry
02/19/22
Instability
Instability. Our licenses got "lost" and overall we're really not having a great experience rolling out advanced features. It feels like there are 1000 great features Nextiva offers, but for some reason, they aren't available unless we contact support.
AU
Anonymous User
02/16/22
"Accounting Manager"
What do you like best about Nextiva? The representative was very patient and courteous. She was able to resolve my issues. What do you dislike about Nextiva?
VA
Veronica Astashonok
02/16/22
Stay away and trust bad reviews
Stay away and trust bad reviews. It never even got to setting up the system because after holding me on the line for a few hours they ended up telling me to call another day because the technical support couldn’t help. Before signing an agreement they will be very nice and tell you that you can “cancel any time with no fees”, but reality is that you are responsible for the whole contract. I’ve been in business for 8 years and Nextuve is the most awful company I’ve encountered during these years.
KC
Kayla C
02/15/22
"Call group issues"
What do you like best about Nextiva? Very helpful, was understanding, nice to talk to, all around perfect customer service. Problems were resolved right away. What do you dislike about Nextiva?
EJ
Ebony J
02/15/22
"Excellent Service from Christiana"
What do you like best about Nextiva? I appreciated that Christiana was patient with me and assisted me with two separate issues. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].