9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5021-5030 out of 6255
AU
Anonymous User
03/16/22
"Average overall experience with Nextiva. Nothing major stands out, either good or bad"
What do you like best about Nextiva? Nextiva's mobile app is a great service and adds some versatility to our business. The ability to utilize a personal mobile phone without your number going to clients is very helpful when an employee is not able to be at their work phone for whatever reason.
BN
Bill Neufeld
03/16/22
Great service
Great service. Has always been reliable. The online customer support is widely accessible, persistent with the tough issues and has never failed to resolve any challenges.
AV
Andrea V
03/16/22
"Great experience. Easy to use!!!"
What do you like best about Nextiva? It was easy to use. It allowed our office to communicate with our patients. What do you dislike about Nextiva?
ML
Mariela L
03/16/22
"Nextiva is quick and easy to work with."
What do you like best about Nextiva? you can work on your phone with the nextiva app just like you work phone What do you dislike about Nextiva?
AU
Anonymous User
03/16/22
"Great quality and customer service"
What do you like best about Nextiva? Customer service is wonderful. Our phones were recently down and they were quick to fix them. What do you dislike about Nextiva?
M
Mitesh
03/16/22
Thnank you !
Great customer care experience!!
JM
Joe Mateo
03/16/22
This is the most responsive
This is the most responsive, capable, knowledgeable and helpful sales and customer service departments of all of the service providers we, as a company use. I highly, highly recommend them.
DH
Diane Humphrys
03/16/22
Sales has been wonderful
Sales has been wonderful. Sometimes IT support is difficult to access and the problems are slow to resolve. The site is not very user friendly.
EA
Elaine Andrews
03/16/22
I’m starting my own insurance agency
I’m starting my own insurance agency. I really love Nextiva because the system is easy to use, and the customer service I received was amazing!!!
M
Molly
03/16/22
Unmatched Customer Service
Nextiva has a great array of products that our company uses daily, but what really stands out is the customer service when our team has issues. Not only do we have our account manager who takes care of most of our issues when they arise, but there are 2 different lines to call when we need a problem resolved immediately. The Nextiva representatives are always prompt in answering and will not only fix the issue, but teach me how to fix it for next time it occurs. I cannot recommend this ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].