9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 5001-5010 out of 6255
AU
Anonymous User
03/29/22
"Nextiva - The Enterprise Cloud PBX Solution"
What do you like best about Nextiva? The thing I like the most is the ability to just plug your phone in, whether at home or at the office and it works. What do you dislike about Nextiva?
CE
Charlotte Esch
03/28/22
Nextiva has been awesome for me
Nextiva has been awesome for me. The ability to work remotely and utilize my office number while working has been great during the COVID Pandemic. It has also been great getting close to immediate responses from Nextiva support anytime I am experiencing issues (generally self-caused). Using the app was confusing at first but Nextiva support walked me through it in under 5 minutes and I was able to help the rest of the office with the steps afterwards. It has done nothing short of increasing ...
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AU
Anonymous User
03/27/22
"Works well for office needs."
What do you like best about Nextiva? Convenience to make calls at any location. What do you dislike about Nextiva?
AW
ASHLEY W
03/25/22
"CRM User"
What do you like best about Nextiva? I like being able to navigate through the platform. The desktop app allows the in-house team to communicate via chat rather than phone.
AU
Anonymous User
03/24/22
"Nextiva is great"
What do you like best about Nextiva? The dashboard is most helpful. It is easy to use, navigate, find what you are looking for, and easily administer the account. It is visually appealing and well thought through.
LT
Laura Tschida
03/24/22
I also receive the best service from…
I also receive the best service from Nextiva. They are quick to answer questions and available for more complex setups.
CD
Carly D
03/23/22
"Nextiva has made it easier to perform my job and the customer service has been wonderful."
What do you like best about Nextiva? the great customer service! Kristi has been so helpful during my time with nextiva What do you dislike about Nextiva?
E
Ed
03/23/22
Setting up our new VOIP phones
We were setting up our new phone service and had a few questions and problems. Hold time was about 10 min to get to a customer service rep. Carlos did a great job of answering all my questions and solving my issues. He also went above and beyond and configured other items that tweaked my system to work better. Carlos was very thorough and I am very happy with Nextiva support. We are new to VOIP and setting up a new system was confusing but the Nextiva reps made it easy.
SV
Stephanie V
03/23/22
"Good system; some issues, like any others might have..."
What do you like best about Nextiva? Clarity of calls, options for speed-dialing, and ease of connectedness among offices. I use voicemail a lot, so the options within the voicemail box are very helpful.
AU
Anonymous User
03/22/22
"Nextiva is overall pretty good. Not too many issues until here recently"
What do you like best about Nextiva? Overall, pretty few issues with phones. User friendly. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].