9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4991-5000 out of 6255
AU
Anonymous User
04/18/22
"20 Year of phone system experience - Nextiva is the worst I've seen."
What do you like best about Nextiva? There isn't much good about this system. The simple interface seems attractive to those who don't have much experience with phone systems or have been working with clunky interfaces like Cisco's CUCM. But you'll quickly find out that the interface is all for show. Basic changes to ring groups (Nextiva Teams) often don't take. Editing call flows is a nightmare and extremely difficult to trace the flow because even though the call flows are graphical, they ...
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KH
Krystal H
04/14/22
"Nextiva Review"
What do you like best about Nextiva? Kristi is very helpful with any issues I have and responds very quickly. What do you dislike about Nextiva?
TR
Tammy R
04/11/22
"Dispatcher"
What do you like best about Nextiva? I like the ability to communicate with a What do you dislike about Nextiva?
AU
Anonymous User
04/06/22
"Nextiva Process"
What do you like best about Nextiva? The tools for learning all the functions of the phone and setting up the voice recording. It lets you know which button to push to complete the call (task).
AU
Anonymous User
04/06/22
"Instructions easy to follow"
What do you like best about Nextiva? Menus for the setup were clear and easy to follow What do you dislike about Nextiva?
CG
Callie G
04/06/22
"NEXTIVA SCHOOL DISTRICT REVIEW"
What do you like best about Nextiva? I love the supervisor (Nextiva call center) platform in Nextiva. It allows you to view the calls as they are in the queue, as well as monitor agent calls. This is a great feature for supervisor review and for training purposes and allows trainees to listen to other agent calls, so they can learn how to speak to callers and how to properly answer commonly asked questions. We also like to utilize this platform to see when agents are available or ...
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AU
Anonymous User
04/05/22
"Easy to Use!"
What do you like best about Nextiva? Nextiva is very user-friendly and easy to pick up on. What do you dislike about Nextiva?
JM
Jack M
04/05/22
"Great VOIP"
What do you like best about Nextiva? The upside of Nextiva is that the interface was so easy to use. It provided visibility and I think will make our organization much more efficient if we can implement it.
AS
Amy S
04/05/22
"User Friendly System"
What do you like best about Nextiva? Ease of setting holidays up User-friendly system
AU
Anonymous User
04/02/22
"Great Service! you just have to find the right rep. Products work well."
What do you like best about Nextiva? Ease of use building auto attendants, deploying new devices and users, and addition of new features. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].