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9.6

SpotScore

Nextiva - Call Center Software

Nextiva Reviews in October 2026: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.56

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Starts from $18.95 / User / Month when Billed Yearly

Nextiva Reviews & Ratings

4.56

Excellent

Based on 5433 ratings & 6255 reviews

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Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terrible

(341)

Spotsaas Editor’s POV

Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more

Nextiva pros and cons

  • Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.

  • Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.

  • Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.

  • Smooth setup process and fast resolution of issues, enhancing user experience.

  • Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.

  • Instances of long hold times and being transferred multiple times, affecting the overall support experience.

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Showing 4971-4980 out of 6255

SG

Stewart G

04/28/22

2.5 out of 5

"Nextiva Review"

What do you like best about Nextiva? The ability to not give out my cell and make calls from my work number on it. What do you dislike about Nextiva?

MZ

Max Z

04/28/22

3.5 out of 5

"Team Lead"

What do you like best about Nextiva? The app is nice. I like having access to my work phone on my cell. What do you dislike about Nextiva?

LB

Landri B

04/27/22

5 out of 5

"Nextiva is awesome, super easy to navigate!"

What do you like best about Nextiva? How easy it is to use at work! I can't imagine using another software What do you dislike about Nextiva?

AU

Anonymous User

04/27/22

5 out of 5

"This is a great tool to use when i am away from my work phone"

What do you like best about Nextiva? I think the most helpful part of this is being bale to track my call counts inbound and outbound. What do you dislike about Nextiva?

AU

Anonymous User

04/27/22

5 out of 5

"NEXTIVA REVIEW"

What do you like best about Nextiva? Nextiva is quick and easy to set up and use! What do you dislike about Nextiva?

AU

Anonymous User

04/27/22

5 out of 5

"Very easy to use!!"

What do you like best about Nextiva? I like how easy it is to find contacts and recent calls. What do you dislike about Nextiva?

CS

Cole S

04/27/22

5 out of 5

"Nextiva has been a helpful tool for my job"

What do you like best about Nextiva? I like the ease and convenience of using it, especially the copy and paste feature. What do you dislike about Nextiva?

SC

Sam C

04/27/22

5 out of 5

"Overall, nextiva is a great product and simple to use."

What do you like best about Nextiva? Efficient use. Being able to copy/paste numbers from any screen I have open instead of having to punch in numbers. What do you dislike about Nextiva?

AU

Anonymous User

04/27/22

5 out of 5

"Nextiva is great!"

What do you like best about Nextiva? Nextiva has proven to be a very user-friendly platform. What do you dislike about Nextiva?

MM

Marc M

04/27/22

5 out of 5

"National Account Executive"

What do you like best about Nextiva? The ease of access and through the portal, everything is so laid out and easy! What do you dislike about Nextiva?

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].