9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4951-4960 out of 6255
GG
George G
05/23/22
"Great VOIP phones and consistently reliable support."
What do you like best about Nextiva? Nextiva phones are well designed and easy to use. The display is logical and intuitive and requires little training to use.
JT
Joel T
05/20/22
"Great Service!"
What do you like best about Nextiva? Nextiva took as much time as we needed to onboard and their customer service has been great. You don't wait a long time to get connected and they stay online until the problem is solved. The quotation process at the beginning was very simple. They didn't try to hide anything so you knew exactly what you were going to pay after implementation.
AU
Anonymous User
05/20/22
"EXCELLENT"
What do you like best about Nextiva? I love the Unity application for my agents. What do you dislike about Nextiva?
KS
Kathy S
05/20/22
"Recommendation"
What do you like best about Nextiva? The ease for users and mobility. Computer and phone app What do you dislike about Nextiva?
AU
Anonymous User
05/19/22
"Excellent customer service, lacks some features"
What do you like best about Nextiva? The customer service experience. Easy to get someone on the phone, and quick to get a reply. What do you dislike about Nextiva?
AU
Anonymous User
05/19/22
"Wonderful Service and Support!"
What do you like best about Nextiva? The mobility! The ease of this service is already great but the mobile app is what tops it, being able to work from home and act as your office phone number. We love that it offers the ability to show the number of your office line rather than having to use personal lines and can tranfer with a breeze to another extension. There are so many options and functions for each persons liking and that is SO helpful, especially during covid. I don't think we ...
Read more
AU
Anonymous User
05/19/22
"Excellent customer service, lacks some features"
What do you like best about Nextiva? The customer service experience. Easy to get someone on the phone, and quick to get a reply. What do you dislike about Nextiva?
AS
Adama S
05/18/22
"nextiva an excellent option"
What do you like best about Nextiva? It is really simple to install and use, does not require great experience, when I required the customer service responded effectively my doubts, has an affordable price.
AU
Anonymous User
05/17/22
"Great tech support!"
What do you like best about Nextiva? Nextiva has knowledgeable technicians to troubleshoot any issue! What do you dislike about Nextiva?
TK
Toni K
05/17/22
We are so happy to have found Nextiva!
We are so happy to have found Nextiva! They respond quickly to our questions and are ready to help whenever we need it! As new customers, there is a learning curve to use the Nextiva system, (as with anything new), but they have made it quite easy! What I find most impressive is that they don't "sign you up" then disappear. They are with you every step of the way, any time you need help! I highly recommend them to all businesses.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].