9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4921-4930 out of 6255
AU
Anonymous User
05/26/22
"The greatest support person in the world"
What do you like best about Nextiva? The professionalism of the support person What do you dislike about Nextiva?
AU
Anonymous User
05/26/22
"Great service and support"
What do you like best about Nextiva? Whenever we have a requirement either the online or the phone support team are very helpful and patient. We handle 5 voice accounts for a total of 16 lines, with changing needs, which the support team has been quick to accomodate.
CL
Christine L
05/26/22
"Nextiva - Solved all my problems"
What do you like best about Nextiva? They have a great support team, and my salesperson is great. What do you dislike about Nextiva?
AU
Anonymous User
05/26/22
"Good product for individual business owners"
What do you like best about Nextiva? the online chat support. Agents are very friendly. What do you dislike about Nextiva?
MT
Melissa Thompson
05/26/22
Great Customer Service
I reached out to Nextiva to issue me a password. We had some issue getting it set initially but the customer service reps that helped me were great. We ended up having to pass our issue to support who helped me get everything squared away the next day. Each team member was helpful in their own way and the technical issues were no fault of their own. I would highly recommend Nextiva to any business who handles multiple lines and or extensions.
MJ
Mandi J
05/26/22
"Above & Beyond"
What do you like best about Nextiva? Friendly support and responsive expert help What do you dislike about Nextiva?
AU
Anonymous User
05/25/22
"Nextiva Review"
What do you like best about Nextiva? Can return call from call history easily What do you dislike about Nextiva?
SS
Sandra S
05/25/22
"Resourceful and helpful!"
What do you like best about Nextiva? The customer service team is always helpful in correcting errors or questions we have, if they do not have the answer or solution they will create ticket numbers and check-in with results within 24hrs.
AR
Alix Rivera
05/25/22
NOT SPONSORED!
I've used different VOIPs from the $10/mo - $100/mo. All of them are U S E L E S S. Bad customer service, awful spam likely numbers in just minutes of using the numbers they provided, and VERY LIMITED features. But when I spent a few hours searching for the best VOIP for my client's needs [ CALLER ID, PRICE, UNLIMITED CALLS & TEXTS, CALL RECORDING, ADMIN ACCESS, GOOD NUMBERS], I came across Nextiva, one of the 4 I inquired that day, other 3 providers are known VOIPS too. NEXTIVA was the ...
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NT
Na T
05/25/22
"easy to set up, good to use"
What do you like best about Nextiva? really easy to set up, and you don't need to buy a phone, just use APP can solve all information , you can text, take phone call. and hearing voice message. Fax works well too
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].