9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4911-4920 out of 6255
AU
Anonymous User
05/27/22
"Good service with flexibility. Advanced settings could be more user friendly"
What do you like best about Nextiva? Positives: Service is good and consistent. Support representatives are knowledgeable. The main portal is easy to use. VoIP allows users to easily work remotely and take their phones to any location.
AU
Anonymous User
05/27/22
"With time the reason for the call gets completed."
What do you like best about Nextiva? That we get someone on the phone quickly. What do you dislike about Nextiva?
CM
Christina M
05/27/22
"Great service!"
What do you like best about Nextiva? Ease of use, tracking all calls by phone line. Being able to record the calls as well and review them with the staff for training purposes.
MS
Matthew S
05/27/22
"Great Support. Great Team. Decent Service."
What do you like best about Nextiva? Their support team is phenomenal. I never wait more than a few minutes to talk to a real person and they are always knowledgeable. If the tier 1 support can't figure it out, their tier 2 and above are phenomenal as well. Tier 2 support is very organized and always wants to get the job done. Their general telephony service is pretty good as well.
AU
Anonymous User
05/27/22
"Easy of Connecting Accross the Miles"
What do you like best about Nextiva? I am normally able to connect with an agent pretty quickly. They take the time to show me how I can resolve the issue What do you dislike about Nextiva?
TM
Tyler M
05/26/22
"Nextiva, great customer support"
What do you like best about Nextiva? The phone system has been solid and whenever I have had issues their customer service is topnotch! What do you dislike about Nextiva?
AU
Anonymous User
05/26/22
"Overall Nextiva Is Great"
What do you like best about Nextiva? Nextiva is a great VOIP provider, they are very proactive on the sales side. We are Nextiva reseller partners. So as we sell their services to our clients it's useful for them to generate quotes and make suggestions quickly.
TM
Tyler M
05/26/22
"Nextiva, great customer support"
What do you like best about Nextiva? The phone system has been solid and whenever I have had issues their customer service is topnotch! What do you dislike about Nextiva?
PJ
Paula J
05/26/22
"Thank you Nextiva"
What do you like best about Nextiva? Chat was amazing - Oles was great and patient and fixed my issue. Oles is great. What do you dislike about Nextiva?
AU
Anonymous User
05/26/22
"Excellent Service"
What do you like best about Nextiva? Exceptional service and always great help What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].