9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4901-4910 out of 6255
AU
Anonymous User
05/30/22
"great service and quality"
What do you like best about Nextiva? good price, convenient, good service and friendly staff What do you dislike about Nextiva?
AU
Anonymous User
05/28/22
"Nextiva Review"
What do you like best about Nextiva? The folks in customer service are very helpful and pleasant What do you dislike about Nextiva?
KE
Kris E
05/27/22
"Always there when I need them!"
What do you like best about Nextiva? I love the customer portal and how easy everything is to use. I am not tech-savvy, so when I can't figure something out Nextiva reps are always there to help me! I utilize both the live chat features as well as the tech support line...either experience is always above par~
AU
Anonymous User
05/27/22
"Great communication, rapid response, informative team members"
What do you like best about Nextiva? Nextiva offers a shocking history of uptime. Their prices are very competitive and their admin portal access is a breeze. What do you dislike about Nextiva?
TB
Tiffany B
05/27/22
"Excellent Customer Service via the Chat Bubble"
What do you like best about Nextiva? The customer service chat bubble was really helpful. I appreciated each of the agents I worked with who really knew the system and adjusted what I needed.
AU
Anonymous User
05/27/22
"Nextiva support"
What do you like best about Nextiva? the helpfulness of the support tech and abe to set up the phone so quickly What do you dislike about Nextiva?
SC
Sabrina C
05/27/22
"They are very helpful"
What do you like best about Nextiva? They did not give up and was able to help me find a solution What do you dislike about Nextiva?
AD
Austin D
05/27/22
"Great customer and support service! Nextiva is the best!"
What do you like best about Nextiva? The support had prompt answering with great solutions. The auto-attendant is a great feature. We use general mailboxes and the Nextiva app, which is very convenient. The amount of knowledge that support has is also amazing. I could not ask for a better support team! The availability of support is pretty good too. I like the option to chat with support instead of over the phone. The fact that phones can also be used from anywhere that has internet is a ...
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RM
Rosa M
05/27/22
"Medical Call Center"
What do you like best about Nextiva? Ability to customize call flow and user friendly dashboard. What do you dislike about Nextiva?
AU
Anonymous User
05/27/22
"Good service with flexibility. Advanced settings could be more user friendly"
What do you like best about Nextiva? Positives: Service is good and consistent. Support representatives are knowledgeable. The main portal is easy to use. VoIP allows users to easily work remotely and take their phones to any location.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].