9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4881-4890 out of 6255
T
Thomas
06/12/22
Called into support and the service rep…
Called into support and the service rep assisted me on my questions.
IB
Isabella B
06/09/22
"Nextiva is a great service."
What do you like best about Nextiva? I use Nextiva every day at work and love it! It is very easy to set up, reliable, fast, and the use is self-explaining. Our account manager is awesome. I look forward to continuing to use Nextiva!
RM
Rosa M
06/09/22
"Recorded call configuration."
What do you like best about Nextiva? Reps are always so helpfull even if we dont have all the information they need. What do you dislike about Nextiva?
JL
Jason L
06/08/22
"Worth it for small and medium-sized businesses"
What do you like best about Nextiva? Nextiva's cost is comparable to, and often much better than a phone company's monthly rate, and you'll get so many more features and benefits. The fact that you can link to your phone, customize call groups, and do so much more with this system is very handy for the small business owner that relies on phone for customer service and vendor relations.
AU
Anonymous User
06/07/22
"Nextiva's support has been very useful in setting up the phone system."
What do you like best about Nextiva? The phones are terrific, call quality and user interface is easy to use, the online portal/call mapping is very useful and easy to set up without extensive prior knowledge.
AU
Anonymous User
06/03/22
"The system appears robust; however, we've been experiencing call quality issues"
What do you like best about Nextiva? good ability to customize the user experience; good financial value. What do you dislike about Nextiva?
EC
Edwin C
06/03/22
"Innovative and very cool /useful tool... I would suggest they improve their directory features."
What do you like best about Nextiva? Accessible, Customer support is great an What do you dislike about Nextiva?
AU
Anonymous User
06/02/22
"Office Manager"
What do you like best about Nextiva? help desk staff during the day, always able to assist me quickly when I have questions, or need help to do a new task, they guide me step by step.
AU
Anonymous User
06/01/22
"Review of Nextiva fax services"
What do you like best about Nextiva? customer service is always helpful, very prompt What do you dislike about Nextiva?
AU
Anonymous User
06/01/22
"Nextiva Service"
What do you like best about Nextiva? One of the most helpful things about Nextiva is the customer service help line. They are always available if we need any sort of assistance and I can always get in touch with someone promptly if necessary.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].