9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4871-4880 out of 6255
AU
Anonymous User
06/16/22
"Nextiva is great overall"
What do you like best about Nextiva? The features of the service are great and work good. very reliable no down time ever in 9 years What do you dislike about Nextiva?
BB
Bob B
06/16/22
"Best VoIP service for business"
What do you like best about Nextiva? Service is always excellent but where they shine is when you need support! Their support team is always helpful and great at resolving my issues when I have one
MG
Michael G
06/16/22
"Great support"
What do you like best about Nextiva? Very responsive helpful support, solved issue on first call, support tech very helpful What do you dislike about Nextiva?
KN
Kevin N
06/15/22
Implementing Nextiva was seamless
Implementing Nextiva was seamless. In addition to having an onboarding team, a high level of communication both via phone and email, they have easy to use software which makes the activation process easy for non-techies and techies alike
KA
Kim A
06/15/22
"Excellent Customer Service"
What do you like best about Nextiva? Immediate assistance on anything needed, chat very helpful What do you dislike about Nextiva?
R
Richard
06/15/22
Awesome Customer Support
Date of experience: June 16, 2022
IO
iSmile Orthodontics
06/15/22
Excellente product for your office
Excellente product for your office, phones and call center
E
Elizabeth
06/13/22
excellent for customer service/…
excellent for customer service/ telemarketing supervision and statistics. Answering period little long.
E
Elizabeth
06/13/22
excellent for customer service/…
excellent for customer service/ telemarketing supervision and statistics. Answering period little long.
M
Melissa
06/12/22
The customer services is exceptional
The customer services is exceptional. They are always quick to assist when I have a question. The app for my cell phone has worked great. I'm able to step away from my desk and still answer the office calls. Additionally, all we had to do to move from our office to working from home is plug our phones in. There were no special steps. It was very easy. The call quality is great and we haven't had any issues. I would recommend Nextiva.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].