9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4861-4870 out of 6255
AU
Anonymous User
06/20/22
"Helpful Customer Service"
What do you like best about Nextiva? Customer service has always been patient with me and has provided detailed pictures about how to navigate their site and change certain settings. It's much easier to find a page if I can see exactly where it is located, so I have found this helpful.
AU
Anonymous User
06/17/22
"Reliable, good quality and relatively easy to use"
What do you like best about Nextiva? Implementation was easy with great support and the phones and service work perfectly. Have had zero downtime since installation.
JW
Jade W
06/17/22
"Alex M fixed ALL my issues - He is the best!"
What do you like best about Nextiva? Alex M was super helpful. Asked what else he could help me with and got our phones set up, number registered to the account and helped my app issues.
AU
Anonymous User
06/17/22
"Issues where fixed very quickly"
What do you like best about Nextiva? I liked how simple it was to connect with an agent What do you dislike about Nextiva?
AU
Anonymous User
06/17/22
"Knowledge of Product"
What do you like best about Nextiva? Excellent VoIP service and knowledgeable support staff. I like using their Chat option for support because I can keep my notes from our conversation for future use as well.
DC
Diana C
06/17/22
"Even though there were a lot of people ahead of me in the support chat it went quite quickly"
What do you like best about Nextiva? They always seem to be able to fix my issues What do you dislike about Nextiva?
AU
Anonymous User
06/17/22
"Exceptional Service"
What do you like best about Nextiva? When I started we were using Comcast but needed something more robust. Nextiva was able to provide the service, equipment and tech support we needed in a timely manner. We have since added other locations and are please with the service provided.
AU
Anonymous User
06/17/22
"delightful"
What do you like best about Nextiva? Quick customer service response, knowledgeable What do you dislike about Nextiva?
AU
Anonymous User
06/17/22
"Easily available customer service"
What do you like best about Nextiva? The online chat option allows for troubleshooting even though our business does not have a dedicated IT professional. Willing to do what it takes to solve problems. The app is also a great way to take calls outside of the office or when I step away.
CH
ComForCare Home Care R
06/16/22
"Good customer service"
What do you like best about Nextiva? Good customer service, Nextiva agents have always answered questions. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].