9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4851-4860 out of 6255
AH
Apry H
06/22/22
"Knowledgeable and helpful support team"
What do you like best about Nextiva? When I have an issue and call in to support What do you dislike about Nextiva?
XF
Xavier F
06/22/22
"Nextiva has been great with few concerns"
What do you like best about Nextiva? Great customer service and support for admins. The chat feature is one of my favorites because instead of waiting on a call, I can quickly get connected via chat support to talk to a representative about any issues I may be having. Usually, they are able to resolve the issue via chat and walk me through any processes depending on what I am asking. They've been extremely helpful and very nice when giving support and haven't had too many issues they ...
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BV
Brea V
06/22/22
"took care of issues"
What do you like best about Nextiva? They escalate to the next level when necessary What do you dislike about Nextiva?
BV
Brea V
06/22/22
"took care of issues"
What do you like best about Nextiva? They escalate to the next level when necessary What do you dislike about Nextiva?
AU
Anonymous User
06/22/22
"Very Helpful and I Don't have to wait long to get support"
What do you like best about Nextiva? The price and the effectiveness of the customer service What do you dislike about Nextiva?
AU
Anonymous User
06/21/22
"Gets job done. Support is a hit and miss."
What do you like best about Nextiva? Uptime is crucial, and we're online most of the time as far as I can tell. What do you dislike about Nextiva?
BH
Bill H
06/21/22
"Very helpful in implementation"
What do you like best about Nextiva? Functionality does what we need. Intuitive interface What do you dislike about Nextiva?
AU
Anonymous User
06/20/22
"Customer support is always helpful!"
What do you like best about Nextiva? Nextiva's customer support is always helpful in finding a resolution to our issues. They are easy to access by phone or through the chat feature which is an improvement from our previous provider.
AU
Anonymous User
06/20/22
"Good, some glitches but nothing Nextiva couldn't handle."
What do you like best about Nextiva? Accessible via phone and computer application. Great for remote work. What do you dislike about Nextiva?
AU
Anonymous User
06/20/22
"Convenience in one place"
What do you like best about Nextiva? Nextiva is a great tool for everyday business needs. It is equipped with stability, convenience, and ease of use. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].