9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4841-4850 out of 6255
RG
Reinaldo G
06/23/22
"Nextiva is a fast an easy software to use"
What do you like best about Nextiva? I like ALL the options it has. I goes from Home office to HUGE Enterprises What do you dislike about Nextiva?
EH
Etta H
06/23/22
"Nextiva Setup"
What do you like best about Nextiva? The patience of the Customer Service Representative and the fact that I can have recordings of conversations if it becomes necessary. I have not worked with any competitors
HS
Harvey S
06/23/22
"Elite Customer Service"
What do you like best about Nextiva? What is most helpful about Nextiva, besides the many tools that help me to provide professional communication with my customers, is the elite customer service that I have consistently been provided.
AU
Anonymous User
06/23/22
"Amazing"
What do you like best about Nextiva? Never any issues with the service and the quality of the call. What do you dislike about Nextiva?
AS
Alex S
06/23/22
"Amazing service and support"
What do you like best about Nextiva? Knowledge!!! There was not a single question that wasn't answered. Very professional team.
HS
Harvey S
06/23/22
"Elite Customer Service"
What do you like best about Nextiva? What is most helpful about Nextiva, besides the many tools that help me to provide professional communication with my customers, is the elite customer service that I have consistently been provided.
AU
Anonymous User
06/22/22
"Very Helpful and I Don't have to wait long to get support"
What do you like best about Nextiva? The price and the effectiveness of the customer service What do you dislike about Nextiva?
AU
Anonymous User
06/22/22
"Great service!"
What do you like best about Nextiva? Ease of software on phone and the ability to change on the fly What do you dislike about Nextiva?
AU
Anonymous User
06/22/22
"I would recommend"
What do you like best about Nextiva? This organization has grown with Nextiva. We signed on with them just before the pandemic and shelter-in-place orders were imposed. The timing couldn't have been more perfect. We had some issues at first but during a pandemic, I do not consider them to be major. Since then their service has improved with better features and they have always been responsive.
AH
Apry H
06/22/22
"Knowledgeable and helpful support team"
What do you like best about Nextiva? When I have an issue and call in to support What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].