9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4831-4840 out of 6255
AU
Anonymous User
06/24/22
"Convenient and fairly priced"
What do you like best about Nextiva? Chat feature for tech support is nice, but I prefer to call and talk to a real person as I feel sometimes chat conversations can sometimes be misinterpreted
JR
jamie r
06/24/22
"Great customer service - and an amazing account manager"
What do you like best about Nextiva? My overall experience has been wonderful considering I have Kristi Poehls as my account manager. She has really gone above and beyond to make sure my company has everything we need especially when there have been issues. She has always addressed any issues professionally and in a timely manner. She has been very kind, helpful and knowledgeable, which has made my overall experience great. As far as the company's features I really love their admin portal ...
Read more
JR
jamie r
06/24/22
"Great customer service - and an amazing account manager"
What do you like best about Nextiva? My overall experience has been wonderful considering I have Kristi Poehls as my account manager. She has really gone above and beyond to make sure my company has everything we need especially when there have been issues. She has always addressed any issues professionally and in a timely manner. She has been very kind, helpful and knowledgeable, which has made my overall experience great. As far as the company's features I really love their admin portal ...
Read more
RG
Reinaldo G
06/23/22
"Nextiva is a fast an easy software to use"
What do you like best about Nextiva? I like ALL the options it has. I goes from Home office to HUGE Enterprises What do you dislike about Nextiva?
AU
Anonymous User
06/23/22
"BEST VOIP"
What do you like best about Nextiva? It has been amazing so far. Implementation was easy and they are with you the entire way to make sure everything is set up smoothly. Its application is a lot more intuitive than other VOIP companies making it easy to create call flows or edit settings.
KB
Kristine B
06/23/22
"Excellent Customer Service!"
What do you like best about Nextiva? The Customer Service, it is great, no issues What do you dislike about Nextiva?
AU
Anonymous User
06/23/22
"BEST VOIP"
What do you like best about Nextiva? It has been amazing so far. Implementation was easy and they are with you the entire way to make sure everything is set up smoothly. Its application is a lot more intuitive than other VOIP companies making it easy to create call flows or edit settings.
AS
Alex S
06/23/22
"Amazing service and support"
What do you like best about Nextiva? Knowledge!!! There was not a single question that wasn't answered. Very professional team.
EH
Etta H
06/23/22
"Nextiva Setup"
What do you like best about Nextiva? The patience of the Customer Service Representative and the fact that I can have recordings of conversations if it becomes necessary. I have not worked with any competitors
AU
Anonymous User
06/23/22
"Amazing"
What do you like best about Nextiva? Never any issues with the service and the quality of the call. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].