9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4811-4820 out of 6255
HB
Hannah B
06/28/22
"Customer support is great!"
What do you like best about Nextiva? I love being able to use the chatbot and be directed to the correct spot to fix any issues. Our account manager is incredible and every support agent I have encountered is so helpful.
AB
Ankur B
06/28/22
"Amazing Phone Services"
What do you like best about Nextiva? I like the customer service. They have all the options to reach out and get the problem resolved in no time. After sales services are very important.
KF
Katie F
06/28/22
"Great and quick customer service. User-friendly dashboard and reliable."
What do you like best about Nextiva? I enjoy the dashboard and being able to do most things myself. Customer support has been great so far! What do you dislike about Nextiva?
AU
Anonymous User
06/28/22
"Nextiva's Customer Support is top notch!!!!"
What do you like best about Nextiva? Customer support is on point, reachable and extremely dedicated to providing outstanding service to their customers. That is extremely comforting when you're business relies on their service, they deliver!! Our new service install was completed to our satisfaction thanks to Aleksandr, who went above and beyond to ensure we were up and running properly. Our phone service is crucial to our business so we are extremely grateful.
AU
Anonymous User
06/28/22
"Nextiva has a great support team."
What do you like best about Nextiva? I love that the support team is always readily available to assist with any problems. Everything I have ever called in about was resolved promptly. The support team is always very friendly as well. Another thing I love about Nextiva is how customizable it is. The support team has shown me so many amazing features and always takes the time to teach me how to use them.
AU
Anonymous User
06/27/22
"Very easy to set up and excellent tech support"
What do you like best about Nextiva? The great tech support and the knowledgeable people who manage the phones What do you dislike about Nextiva?
AU
Anonymous User
06/27/22
"Support was quick to respond."
What do you like best about Nextiva? From the IT side, Nextiva support is quick to response to online tickets and offer to assist with the fix. Links to online help are provided if available.
NB
Nicole B
06/27/22
"I would highly recommend Nextiva to any of my friends or colleagues!"
What do you like best about Nextiva? We used to have so many issues with our previous phone service. The biggest one was our phones going "down" and not working almost every week. That has not happened once since switching to Nextiva! Also, Nextiva's Customer Support is SUPERB!
AU
Anonymous User
06/27/22
"Landline Replacement"
What do you like best about Nextiva? I like the ability to answer the phone from anywhere What do you dislike about Nextiva?
SS
Stella S
06/27/22
"Requested assistance with voicemail"
What do you like best about Nextiva? the representative was very patient and understanding. She was able to resolve the issue and provide us with the full service we were looking for.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].