9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4801-4810 out of 6255
LA
Lois A
06/30/22
"Excellent Service"
What do you like best about Nextiva? If I have any questions or need help with using the phones great customer service What do you dislike about Nextiva?
AU
Anonymous User
06/29/22
"Great support experience"
What do you like best about Nextiva? Call was answered within a few minutes and Alex was very patient and helpful. What do you dislike about Nextiva?
AU
Anonymous User
06/29/22
"Effective and timely customer service"
What do you like best about Nextiva? Great deal with the free phones - they were also very easy set up. I most appreciated the fact that someone was available to answer my questions VERY quickly. Great transparency, availability, and helpful team members.
AU
Anonymous User
06/29/22
"Glad we made the switch"
What do you like best about Nextiva? Being able to make work calls/texts from my personal cell phone without having to give my personal cell number. What do you dislike about Nextiva?
DS
Darrell S
06/29/22
"Moving to Nextiva was a smart move!"
What do you like best about Nextiva? We moved from another system to Nextiva. The installation, setup, and support are some of the best I have ever experienced and I have been doing this for a long time. Nextiva is one of the few companies that actually deliver on what they promise.
AU
Anonymous User
06/29/22
"Problem solved!"
What do you like best about Nextiva? That I was able to get hold of a support agent and had my problem solved What do you dislike about Nextiva?
PI
ProTec I
06/29/22
"Great Customer Service!"
What do you like best about Nextiva? Nextiva makes it easy to use one office phone for all staff, whether they are in the office or working remotely! What do you dislike about Nextiva?
AU
Anonymous User
06/28/22
"Great Phone Service & Customer Support"
What do you like best about Nextiva? Easy setup. Phones work great and straightforward to use with many functions. Customer is always helpful no matter what the questions are.
AC
Alyssa C
06/28/22
"Helpful and efficient"
What do you like best about Nextiva? Nextiva's services and products are extremely easy to use. I had a small issue with getting a voicemail message to save and they fixed it without issue.
AU
Anonymous User
06/28/22
"We've been using Nextiva for about 2 years now and it's been a very good experience."
What do you like best about Nextiva? Their support is outstanding. They respond quickly and are usually able to solve an issue on first call. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].