9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4791-4800 out of 6255
SG
Sally G
07/02/22
"Excellent for inbound and outbound calls"
What do you like best about Nextiva? The quality of the calls is excellent and stable and I like that it's user-friendly. What do you dislike about Nextiva?
CG
Chares G
07/02/22
"I have had the service for 5 years and I am pissed I get spam calls now after this long"
What do you like best about Nextiva? I really have nothing to say. Your just like every other phone service nothing separates you from competitors besides you having an app that is horrible as well
AU
Anonymous User
07/01/22
"good job"
What do you like best about Nextiva? They provide a free phone when you sign up with them. What do you dislike about Nextiva?
AU
Anonymous User
06/30/22
"Excellent Voip but it is pricy"
What do you like best about Nextiva? The best part of Nextiva is the support team. They reply quickly and solve any issues I have. The second part I like is the ability to record calls, send reports using Akixi, and manage users in an intuative UI.
AU
Anonymous User
06/30/22
"Zero Issues"
What do you like best about Nextiva? Coming from Cisco-based VoIP products, I love the ease of use and no maintenance. The phones always work without the need for a complicated user interface to change anything that I need to.
AU
Anonymous User
06/30/22
"Amazing customer support"
What do you like best about Nextiva? I have had wonderful experiences with customer support any time I have needed them, even after hours and on weekends. Our provider services representative is incredibly responsive to my questions and has connected me with some outstanding trainers.
BM
Billy Myers
06/30/22
Nextiva Was The Right Choice For Us!
When we began looking for a new phone provider there were many options that we considered but there were a few things that made Nextiva stand out. 1) They were not pushy. They understood my timeline and respected it. They reached out in a timely manner according to my schedule and what I asked for. 2) There features such as Call Pop and their CRM fit what we were looking for and their demos were realistic and straight forward. I appreciated their honesty up front. 3) The price was very ...
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NK
Nicole K
06/30/22
"good customer service"
What do you like best about Nextiva? easy to send and recieve faxes and communicate with clients What do you dislike about Nextiva?
SA
Shawna A
06/30/22
"Get Customer Service"
What do you like best about Nextiva? The system is easy to use and the support has always been great. What do you dislike about Nextiva?
JJ
Jessica J. M
06/30/22
"Very good for tracking purposes"
What do you like best about Nextiva? Tracking employees and missed calls are helpful What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].