9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4781-4790 out of 6255
DL
donald l
07/12/22
"As an employee who makes 200+ calls per day their service is great"
What do you like best about Nextiva? I am a basic user whose job is to put out as many calls as possible per day and the phone service makes it easy to do that, as there are never any issues
RR
rosita r
07/12/22
"Great service for remote users"
What do you like best about Nextiva? I am a remote user with the company I work for and I like that it is so easy to communicate with my coworker even though I am not in the same office as them
TK
toni k
07/12/22
"I love their phone service. It makes work easy"
What do you like best about Nextiva? I like that you dont have to dial an 8 or 9 before calling What do you dislike about Nextiva?
MF
mark f
07/12/22
"Nextiva has far more features than competitors"
What do you like best about Nextiva? I really like the IVR system to utilize all of our numbers What do you dislike about Nextiva?
TO
tabitha o
07/12/22
"I like nextiva! I like the cool features we have"
What do you like best about Nextiva? I have worked at a lot of call centers and this is the only company I have worked for where our phone service provider had an IVR system. I love it
JV
jose v
07/12/22
"easy phone service for people who work from home"
What do you like best about Nextiva? I work from home for my company and I like that it is easy to communicate with my coworkers but also that I also have my own dedicated line. It is like I can be a part of the office while still being "on my own little island"
PG
patrick g
07/12/22
"Nextiva makes my job easier"
What do you like best about Nextiva? Prior to using nextiva I was constantly having to miss work and pay because our service would be down. We do not have these issues with nextiva
BW
benika w
07/12/22
"Great service to monitor and analyze staff & production"
What do you like best about Nextiva? I love the call analytics and call monitoring. I am a team leader in charge of making sure my staff is productive and the charts and reports nextiva has it makes it very easy to correct and coach staff on production
BR
ben r
07/06/22
"I am so happy we switched to nextiva! great product"
What do you like best about Nextiva? They have great customer service, great features, and their product What do you dislike about Nextiva?
JW
jenni w
07/06/22
"I love using nextiva! I am so happy we made the switch"
What do you like best about Nextiva? They have great customers service skills and a lot more features then our previous company What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].