9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4771-4780 out of 6255
TS
Tim S
07/19/22
"Great customer support"
What do you like best about Nextiva? Ease of use, great functionality. Support What do you dislike about Nextiva?
AU
Anonymous User
07/18/22
"Great Support for Business Growth"
What do you like best about Nextiva? Good user interface. Our Account Manager (Nathan Kramer) is helpful support and always quick to respond to questions and needs if we encouter an issue.
AU
Anonymous User
07/18/22
"Nextiva Tech Staff are top-notch"
What do you like best about Nextiva? Nextiva tech staff know the inner workings of all settings What do you dislike about Nextiva?
AU
Anonymous User
07/18/22
"Waiting to see if transfer of service is smooth"
What do you like best about Nextiva? Sales rep was fantastic, especially when he discovered he gave me incorrect information about porting. The service personnel on phone are patient.
DG
Denise G
07/18/22
"Excellent support team no matter what!"
What do you like best about Nextiva? We know whatever difficulties we may be experiencing, Nextiva's support team will assist us and stay with it until we are where we need to be. Previous phone service providers have not had this level of attentiveness.
AU
Anonymous User
07/14/22
"Upgraded our phone system to Nextiva and they have great customer service."
What do you like best about Nextiva? I like the different options they offer to get support/service. You can call, email or open a service ticket. For any setup or ongoing request, they have been very timely.
R
RedPony
07/14/22
great support - even on a Sunday!
great support, dealt with two techs on a Sunday Morning. I was surprised someone could help on a weekend. Both were extremely helpful, and went the extra mile to fully resolve my issue - Kuddos!
SN
Shannon N
07/13/22
"Nextiva: The Next Gen VoIP Solution"
What do you like best about Nextiva? It combines extensive range of communication channels from SMS, chat, video to surveys in one spot. What do you dislike about Nextiva?
PG
patrick g
07/12/22
"Nextiva has outstanding customer service!"
What do you like best about Nextiva? When my boss is not in the office I handle any necessary communications and everytime I have had to call nextiva their customer service is wonderful and the representatives are kind and helpful
MD
michael d
07/12/22
"My manager no longer complains about the phone service! Nextiva is great"
What do you like best about Nextiva? We don't have interruptions in our work day because service goes down What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].