9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4761-4770 out of 6255
AU
Anonymous User
07/20/22
"Tech Service was wonderful"
What do you like best about Nextiva? Our tech understood the situation and worked through all possible solutions. She didn't give up and corrected the issue and applied the same changes effectively to all lines having issues.
LP
Larry P
07/20/22
"Very good customer service and technical support."
What do you like best about Nextiva? They offer the technology that we need. What do you dislike about Nextiva?
AU
Anonymous User
07/20/22
"always fast service"
What do you like best about Nextiva? calls get answered fast and chat options What do you dislike about Nextiva?
AU
Anonymous User
07/20/22
"Tech Service was wonderful"
What do you like best about Nextiva? Our tech understood the situation and worked through all possible solutions. She didn't give up and corrected the issue and applied the same changes effectively to all lines having issues.
AU
Anonymous User
07/20/22
"Have had some issues that have affected our business"
What do you like best about Nextiva? We use it as our call center software and works ok for the most part. What do you dislike about Nextiva?
CC
Christy C
07/20/22
"Nextiva is not the best, but their support always goes above and beyond."
What do you like best about Nextiva? Their customer support is good; always going above and beyond What do you dislike about Nextiva?
AU
Anonymous User
07/19/22
"I needed to have assistance transferring a number"
What do you like best about Nextiva? The ability to talk to someone via chat What do you dislike about Nextiva?
AU
Anonymous User
07/19/22
"Great service with amazing support"
What do you like best about Nextiva? Ease of use. Fast and accurate support that quickly and easily addresses any issues we have. What do you dislike about Nextiva?
S
Steven
07/19/22
Excellent company great service and…
Excellent company great service and uptime.
AU
Anonymous User
07/19/22
"Help is always quick and staff is friendly"
What do you like best about Nextiva? Whenever we run into an issue staff is always quick to help and very friendly. We never had an issue we couldn't resolve with the chat function. Set-up of the system was easy and straightforward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].