9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4751-4760 out of 6255
MH
Michael H
07/21/22
"Excellent Product and support"
What do you like best about Nextiva? Nextiva offers a no hassle experience. The service is full of features that surpass just a phone line. We have the business tools we use to grow such as CRM. Competitors offer less features for the same price and just a basic phone line. This is a modern service with tools for us to grow.
AW
Ann W
07/21/22
"Onboarding-Integration"
What do you like best about Nextiva? Quick and easy to onboard and integrate with our Salesforce CRM. We can now track/log calls directly to our Salesforce Contact/Account records activity timeline.
AU
Anonymous User
07/20/22
"Extremely fast and understanding support team"
What do you like best about Nextiva? As an operations manager, the day to day operations of the company are my duty to ensure that they run smoothly. Because we use Nextiva heavily in our company, having a support like theirs makes my job easier, so I really appreciate how they answer within two or three minutes any time I call, whether it is in the morning, or afternoon, they are always there to help.
DC
David C
07/20/22
"Installed new user and replace existing user"
What do you like best about Nextiva? Maryna S., the representative was very sincere and knowledgeable with full responsibility to complete to achieve the customer's request with quick action
AU
Anonymous User
07/20/22
"always fast service"
What do you like best about Nextiva? calls get answered fast and chat options What do you dislike about Nextiva?
RR
robert r
07/20/22
"I love using nextiva, calls are smooth"
What do you like best about Nextiva? I like being able to call out with any one of our numbers in the different states we service clients. That they can see the specific number the use to call us on their calle id
AU
Anonymous User
07/20/22
"The chat agent, Alina, was very helpful! She solved my issue quickly and efficiently."
What do you like best about Nextiva? I enjoy the flexibility. I can use the app on my computer, cell phone, or desktop phone. What do you dislike about Nextiva?
DB
dominic b
07/20/22
"Nextiva has amazing phone service!"
What do you like best about Nextiva? I like that we can see when our coworkers are on calls it makes it easier to communicate What do you dislike about Nextiva?
JA
jamie a
07/20/22
"Great phone service and support"
What do you like best about Nextiva? I like that our service never goes out like it did with other companies What do you dislike about Nextiva?
LP
Larry P
07/20/22
"Very good customer service and technical support."
What do you like best about Nextiva? They offer the technology that we need. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].