9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4731-4740 out of 6255
AG
Alicia G
07/25/22
"Best Support Desk and Dependable Service"
What do you like best about Nextiva? When I have a problem or need technical support, I can get meaningful help immediately. They are always willing to remote into my computer to help diagnose and fix issues which I appreciate because it saves a lot of time and frustration.
KC
Karen C
07/25/22
"Customer service was fast and efficient"
What do you like best about Nextiva? The customer service representative was patient, helpful and determined to solve the connectivity issue we were having. What do you dislike about Nextiva?
JG
Jennifer G
07/25/22
"Timely and thorough"
What do you like best about Nextiva? When I call into Customer Service for any issues, they are always very thorough with their help. They give me a case number in case the issue arises again, and always follow up like they say they do. I also like using their app.
KM
Keiron M
07/25/22
"Great functionality."
What do you like best about Nextiva? The functionality is great and it is very user-friendly, once it is set up. What do you dislike about Nextiva?
MT
Matt T
07/25/22
"Great service at great price"
What do you like best about Nextiva? The onboarding team has been responsive! What do you dislike about Nextiva?
AU
Anonymous User
07/25/22
"Missing Helpful Insights"
What do you like best about Nextiva? It's easy to submit tickets and you guys have a relatively fast turnaround time for responses. What do you dislike about Nextiva?
AU
Anonymous User
07/25/22
"Meets our company's needs"
What do you like best about Nextiva? Ease of use and customer support has been good for setup and maintenance. What do you dislike about Nextiva?
KC
Karen C
07/25/22
"Customer service was fast and efficient"
What do you like best about Nextiva? The customer service representative was patient, helpful and determined to solve the connectivity issue we were having. What do you dislike about Nextiva?
AU
Anonymous User
07/24/22
"Total Experience has been Top-Notch so far! Sales, Customer Service have taken the time to assist"
What do you like best about Nextiva? The Business solutions cover everything. What do you dislike about Nextiva?
JC
James C
07/22/22
"It's been a solid platform for our med group for high volume inbound. Ample support, great tech."
What do you like best about Nextiva? The most helpful part is the system itself. We have multiple locations and just under 100 employees, the communication platforms are easy to use and scale with our growing company.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].