9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4701-4710 out of 6255
AU
Anonymous User
07/28/22
"Works, if you keep on top of it"
What do you like best about Nextiva? You get your calls. Customer service is very helpful when you need them. They seem to be developing new features as now I can see when a call is coming through Nextiva on my mobile. The call forwarding transparency feature was not available in early 2021 when I first asked for it.
JW
Jessica W
07/28/22
"New user getting familiar"
What do you like best about Nextiva? So far when speaking with a member of the nextiva team they have been very helpful What do you dislike about Nextiva?
AU
Anonymous User
07/28/22
"My system wasn't working properly. The customer service rep got it back up and running quickly."
What do you like best about Nextiva? Ease of getting help and solutions. She was very knowledgeable. What do you dislike about Nextiva?
AU
Anonymous User
07/28/22
"Time consuming to get it set up at the start but the customer service and support team are awesome!"
What do you like best about Nextiva? Nextiva helps with connecting our teams and warehouse together seamlessly. What do you dislike about Nextiva?
MG
Mike G
07/28/22
"Great Chat Service!"
What do you like best about Nextiva? I appreciate that when I do need service, the agents are willing to help as long as it takes to get things handled. There is never any rush, and they actually try to listen and understand what you're asking for.
DO
David O
07/28/22
"Fantastic Customer Service"
What do you like best about Nextiva? Vladyslav was amazing. He helped me troubleshoot my problems quickly and resolved it completely. I would love to have his services in the future as well.
NA
Neelam A
07/28/22
"Thank you for being so professional and patient"
What do you like best about Nextiva? Very convenient to reach the team and how courteous and helpful everyone is. What do you dislike about Nextiva?
DR
Derrick R
07/28/22
"Expedient"
What do you like best about Nextiva? Support tries to solve issues quickly and Video tutorials What do you dislike about Nextiva?
AU
Anonymous User
07/28/22
"Works, if you keep on top of it"
What do you like best about Nextiva? You get your calls. Customer service is very helpful when you need them. They seem to be developing new features as now I can see when a call is coming through Nextiva on my mobile. The call forwarding transparency feature was not available in early 2021 when I first asked for it.
JS
Jeff S
07/27/22
"Best Small Business VoIP"
What do you like best about Nextiva? 1. The hardware and sofware they provide work! 2. Customer service is the best! What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].