9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4691-4700 out of 6255
KS
Kellye S
07/31/22
"New customer"
What do you like best about Nextiva? Visually designing the call flow is helpful. I just wish we could use the one initially set. What do you dislike about Nextiva?
JP
Jason P
07/30/22
"Great Customer Support when all else fails"
What do you like best about Nextiva? Their customer support personnel are outstanding and able to help walk you through anything. I had a ton of questions about the setup of their app and workflows and they walked me through it all.
KA
Kim A
07/29/22
"Excellent Service from Nextiva"
What do you like best about Nextiva? Nextiva Customer Service is hands down the best at Nextiva! When I have an issue they fix it fast and always follow up with me to make sure everything is good. They always go out of their way to help, their kindness shines through! I am so glad we found Nextiva and will be a loyal lifetime customer! thank you for the great service.
AU
Anonymous User
07/29/22
"Great"
What do you like best about Nextiva? Accessibility, and support is always great. Only once was I not able to get the help needed. What do you dislike about Nextiva?
AU
Anonymous User
07/29/22
"The problem was fixed with no issues!"
What do you like best about Nextiva? I had to do very little, the customer representative did everything after I provided him with the information he needed.
FC
Fred C
07/29/22
"Great customer service"
What do you like best about Nextiva? The calls are clear, and the system is so easy to use. When I do have an issue, the customer service is quick to respond and very helpful. They are always kind and knowledgable
NB
Natalie B
07/29/22
"Great option for business owners"
What do you like best about Nextiva? I like that I have access to my business line at anytime. What do you dislike about Nextiva?
SW
stephen w
07/29/22
"Good product - mediocre support on implementation"
What do you like best about Nextiva? the x885 phone is a great tool and works well What do you dislike about Nextiva?
AU
Anonymous User
07/29/22
"Took a long time for SMS to be available on desktop; fax is separate login"
What do you like best about Nextiva? Text message ability to text my clients from a work number What do you dislike about Nextiva?
JW
Jessica W
07/28/22
"New user getting familiar"
What do you like best about Nextiva? So far when speaking with a member of the nextiva team they have been very helpful What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].