9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4681-4690 out of 6255
TB
Timothy B
08/04/22
"Product works well sometimes and support team is awesome."
What do you like best about Nextiva? Their support team is always ready to help. What do you dislike about Nextiva?
AU
Anonymous User
08/04/22
"Nextiva review"
What do you like best about Nextiva? Tech support was very helpful and definitely wanted to help resolve the issue. What do you dislike about Nextiva?
BY
Beth Yang
08/03/22
When I first went to Nextiva
When I first went to Nextiva, they told me that I can text on my computer to cell phone numbers which is a LIE. Their calling features are quite cumbersome and not smart at all. If you enter a phone number with a 1 in front of it, it will not go through- it's not smart enough like cell phones to fix this itself. Also, the company locks you into a 18 month contract subpar service. Their customer service takes 30 minutes to pick up your call to tell you that someone will return your call with ...
Read more
BY
Beth Yang
08/03/22
When I first went to Nextiva
When I first went to Nextiva, they told me that I can text on my computer to cell phone numbers which is a LIE. Their calling features are quite cumbersome and not smart at all. If you enter a phone number with a 1 in front of it, it will not go through- it's not smart enough like cell phones to fix this itself. Also, the company locks you into a 18 month contract subpar service. Their customer service takes 30 minutes to pick up your call to tell you that someone will return your call with ...
Read more
JC
Jaze C
08/03/22
"Nextiva has Frequent issues"
What do you like best about Nextiva? Nextiva is user-friendly. I can easily switch from one status to another one. It can also be minimized so it won't take too much screen space.
JM
Jordan M
08/01/22
"Nextiva is a Complete Phone Line System"
What do you like best about Nextiva? Nextiva has excellent phone support. I called in and James was super helpful & responsive. What do you dislike about Nextiva?
AM
Annette M
08/01/22
"Cost Efficient with Mixed Experiences"
What do you like best about Nextiva? Cost efficient and easy to understand wh What do you dislike about Nextiva?
T
Tracy
08/01/22
Absolutely the worst phone experience
Absolutely the worst phone experience! We were constantly dropping calls and lost thousands in sales because of the unreliable service. It was a full time job to be on the phone with Nextiva support to try make the service better. Nothing helped. To make matters worse they won't let you out of your contract despite not keeping their end of the contract - reliable service. If you think this isn't so bad, just remember every time you call for support it will be at least a 45 min call by the ...
Read more
T
Tracy
08/01/22
Absolutely the worst phone experience
Absolutely the worst phone experience! We were constantly dropping calls and lost thousands in sales because of the unreliable service. It was a full time job to be on the phone with Nextiva support to try make the service better. Nothing helped. To make matters worse they won't let you out of your contract despite not keeping their end of the contract - reliable service. If you think this isn't so bad, just remember every time you call for support it will be at least a 45 min call by the ...
Read more
AU
Anonymous User
08/01/22
"Nextiva's Knowledgeable Support Team"
What do you like best about Nextiva? Nextiva's support team is quick to respond to technical problems, account issues, and software questions. Their knowledgeable team always has an answer and is will to work extra hard to find solutions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].