9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4661-4670 out of 6255
MB
Marianne B
08/16/22
"Phones are complicated but Nextiva helps!"
What do you like best about Nextiva? The tech and customer support, especially during set-up, was great. My questions were answered quickly. Also the UX on voice set up was easier to navigate than other services.
AU
Anonymous User
08/16/22
"Support and onboarding was very helpful."
What do you like best about Nextiva? The fact it has a CRM built in identifying customers What do you dislike about Nextiva?
Y
Yara
08/15/22
all in one solution
Nextiva has fixed all issues, trouble shooting, and set up for our small business. It is refreshing not to be shackled to a desk and work from any place and still have privacy from work. I highly recommend to any small business starting out.
AU
Anonymous User
08/15/22
"Phone Not Connecting to Wifi"
What do you like best about Nextiva? I appreciate the helpful service I get from Nextiva every time I have an issue with my phone. What do you dislike about Nextiva?
LC
Leonard C
08/15/22
"Excellent service, well appointed software"
What do you like best about Nextiva? The easy access instant video conferencing is certainly the best geauture for me. What do you dislike about Nextiva?
WA
Wafaa A. M
08/15/22
"Very responsive team and always willing to assist"
What do you like best about Nextiva? Whether you email support or call, you always achieve the purpose What do you dislike about Nextiva?
AU
Anonymous User
08/15/22
"8 year Nextiva user"
What do you like best about Nextiva? Our company likes the ease of use which Nextiva provides. The system is reliable and flexible. What do you dislike about Nextiva?
JA
Joseph A
08/15/22
"Exceptional tech knowledge and great servcie"
What do you like best about Nextiva? Most features can be handled online. The tech's who assist on the phone or thru chat are very well trained. They can easily point you in the right direction so you have the tools to solve the issue yourself if needed.
TL
Tim Laing
08/15/22
Great phone provider
Nextiva has been a great phone service provider. Their customer support has been very helpful and thorough with solving any of the issues we’ve had. And I especially appreciate how friendly their customer service agents are and how quickly I am able to speak to someone when I call to get help with an issue.
JB
Jamesen B
08/12/22
"Too many glitches and unnecessary inconveniences"
What do you like best about Nextiva? It serves its purpose. It works as a VoIP and gets the job done. I like how you can message coworkers within the Nextiva app and call others, not on Nextiva. Texting is an option too but that's where I think they fall short of their potential.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].