9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4651-4660 out of 6255
AU
Anonymous User
08/17/22
"So far so good"
What do you like best about Nextiva? My company just signed up for service yesterday and had help woth on-boarding which was very helpful. What do you dislike about Nextiva?
AU
Anonymous User
08/17/22
"It was helpful, professional, thorough. She was able to solve my problem."
What do you like best about Nextiva? I am still new to Nextiva. However, the system is very easy to use so far. I really like to "favorites" option in the contact list. The customer service is great too!
RC
Rachel C
08/17/22
"Great service provider"
What do you like best about Nextiva? Nextiva is quick to respond and provide support to us. I have also really enjoyed the desk phones we received. What do you dislike about Nextiva?
KG
Keith G
08/17/22
"First-class onboarding and customer support experience"
What do you like best about Nextiva? Nextiva's well-organized onboarding process made it relatively easy to get our company up and running with a new VoIP telephony service. After signing off on the quote for the services we needed, we were assigned a fast-track onboarding agent, Ivan, who walked us through every step, collecting all the information necessary to get all of our users set up, create a call flow for our company's main number, and assisted with porting over phone numbers from ...
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JS
Jacqueline S
08/17/22
"Tons of features, no hidden fees, very responsive"
What do you like best about Nextiva? All the features that come with the line What do you dislike about Nextiva?
A
aas
08/16/22
Bad deal
I made a bad deal using Nextiva!
JG
Jerry G
08/16/22
"Very good with knowledgable responses."
What do you like best about Nextiva? Customer support is always available and supportive. What do you dislike about Nextiva?
AU
Anonymous User
08/16/22
"Nextiva support is outstanding along with reliable service"
What do you like best about Nextiva? the reliability of the service and their support staff What do you dislike about Nextiva?
A
aas
08/16/22
Bad deal
I made a bad deal using Nextiva!
BN
Brian N
08/16/22
"Great Hosted Phone Service"
What do you like best about Nextiva? There's been very little downtime where we haven't been able to make or receive calls. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].