9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4631-4640 out of 6255
RW
rick w
08/18/22
"Quick Turnaround Time!!"
What do you like best about Nextiva? the Nextiva tool is very user-friendly.. What do you dislike about Nextiva?
JL
Jennifer L
08/18/22
"ALWAYS RELIABLE SERVICE"
What do you like best about Nextiva? There is always someone happy to help via phone or chat. What do you dislike about Nextiva?
JL
Jennifer L
08/18/22
"ALWAYS RELIABLE SERVICE"
What do you like best about Nextiva? There is always someone happy to help via phone or chat. What do you dislike about Nextiva?
AU
Anonymous User
08/18/22
"Nextiva is feature-rich and intuitive, but is not as refined as it could be."
What do you like best about Nextiva? Nextiva makes business call routing about as easy as it can be. For our business, which relies heavily on auto attendants, call groups, voicemail boxes, etc., Nextiva is intuitive and powerful. The NextOS Portal is the specific product on which we rely most heavily, and it does a great job at streamlining a complete call routing plan. It's very easy to set up advanced routing policies, including overflow groups and selective forwarding. In fact, once we ...
Read more
CC
Christie C
08/18/22
"Great Customer Service!"
What do you like best about Nextiva? I can use Chat anytime and always get the help I need right away! What do you dislike about Nextiva?
AU
Anonymous User
08/18/22
"Good support, nice phones, horrible SMS handling"
What do you like best about Nextiva? While we are on the old interface and it is horrible, we are a Nextiva Partner and love the new NextOS. We are frustrated that we seem to be stuck and abandoned to be on that old format, thus the reason we are looking into returning to RingCentral. I will continue to sell Nextiva, because the new Interface is nice and easy to set up for my customers.
AU
Anonymous User
08/17/22
"It was helpful, professional, thorough. She was able to solve my problem."
What do you like best about Nextiva? I am still new to Nextiva. However, the system is very easy to use so far. I really like to "favorites" option in the contact list. The customer service is great too!
RC
Rachel C
08/17/22
"Great service provider"
What do you like best about Nextiva? Nextiva is quick to respond and provide support to us. I have also really enjoyed the desk phones we received. What do you dislike about Nextiva?
MR
Michael R
08/17/22
"Great Service and quality"
What do you like best about Nextiva? Very competitive rates and very friendly staff that genuinely attempt to resolve any issues What do you dislike about Nextiva?
AU
Anonymous User
08/17/22
"Great!"
What do you like best about Nextiva? The service is great and fast. Everyone was very informative and helpful with all the questions that I had. The phone is also easy to use.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].