9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4621-4630 out of 6255
HD
Hector D
08/19/22
"RELIABLE, VERY USING PLATFORM UP TO THE TASK AND OF THE EXPECTATIONS"
What do you like best about Nextiva? EASY TO USE, HIGH QUALITY CALLS, RIGHT AUXES What do you dislike about Nextiva?
NG
Nick G
08/19/22
"Great customer service not so great platform"
What do you like best about Nextiva? They have great customer service, very friendly and helpful! What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Fantastic product and Service!"
What do you like best about Nextiva? The customer service team is 24 hours and always very helpful and nice. The Unity UI for Call Center employees is also the best I've seen for Voip services.
AU
Anonymous User
08/19/22
"Onboarding experience"
What do you like best about Nextiva? Easy setup assistance with the English language What do you dislike about Nextiva?
EB
Elizabeth B
08/19/22
"Longtime Customer"
What do you like best about Nextiva? The support staff at Nextiva is incomparable. What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Nextiva is an excellent choice for your VoIP phone system!"
What do you like best about Nextiva? THe support, the web portal, and the ease of configuring new users\devices. What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Kyle of Specialized Property Management"
What do you like best about Nextiva? Simple and straightforward phone system. Great support team too What do you dislike about Nextiva?
NM
Nicole M
08/18/22
"Maria K was the best at helping setup the phone when other techs could not"
What do you like best about Nextiva? Very portable, easy to use and lets us stay connected What do you dislike about Nextiva?
TC
Tomas C
08/18/22
"Nextiva is always at the foot of the canyon, best app ever!"
What do you like best about Nextiva? User-friendly platform, and it is very easy to understand and to play with it. Customer support is fast, efficient, and friendly. Comparing it with RingCentral it's easier to manage it. I really love their admin portal and how easy it is to use as well as the IVR system. Our rep. manager is always there to assist us with anything. But so far is perfect, the main purpose of Nextiva (calls) is always working fine and we never got a problem with it.
CC
Christie C
08/18/22
"Great Customer Service!"
What do you like best about Nextiva? I can use Chat anytime and always get the help I need right away! What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].