9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4611-4620 out of 6255
KK
Kelly K
08/19/22
"Support is very good"
What do you like best about Nextiva? Nextiva Support is always professional, friendly, helpful, and brilliant. Max, Lysa, and Viktor areespecially wonderful. The same goes for our implementation manager, Holly, who consistently goes above and beyond to assist.
AU
Anonymous User
08/19/22
"Excellent service and great support team"
What do you like best about Nextiva? The support team is fantastic and always very quick to respond. The platform is also very easy to use and a very intuitive design.
GD
Gebriel D
08/19/22
"Best VoIP service"
What do you like best about Nextiva? Simimplicity of the dashboard, fast customer service, easy deployment What do you dislike about Nextiva?
GG
garrett g
08/19/22
"Great product and support"
What do you like best about Nextiva? inter office transfer and appearance of in office staff What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Quick response from tech support."
What do you like best about Nextiva? Their tech support is good and responsive. What do you dislike about Nextiva?
NJ
Nathan J
08/19/22
"Nextiva is a great company - especially Kristi"
What do you like best about Nextiva? The team is always extremely helpful. Kristi in particular is one of the nicest people I have ever worked with at Nextiva and I think the more people like her, the better. She has helped with all of the urgent issues/fixes/upgrades and has been a joy to work with.
AU
Anonymous User
08/19/22
"Inconsistent answers and non-thorough notifications & documentation"
What do you like best about Nextiva? It integrates with our practice management software so that users do NOT need to 10-key in number (when integration working). Coming out with ability to text from desktop app.
AU
Anonymous User
08/19/22
"Had a great experience with nextiva starting from the import from att to nextiva and whenever I call"
What do you like best about Nextiva? Tech support available on the weekdays.. What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Trouble with credentials and dashboard navigation"
What do you like best about Nextiva? Support is very quick and insightful when addressing problems What do you dislike about Nextiva?
AU
Anonymous User
08/19/22
"Our Account Manager, Kristi Poehls was amazing!"
What do you like best about Nextiva? Call routing, auto attetendant, business text. Our account manager, Kristi was amzing in everyway! What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].