9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4601-4610 out of 6255
SN
Sally N
08/21/22
"MARIA WAS AMAZING!"
What do you like best about Nextiva? Maria, our tech support specialist was absolutely amazing. She knew exactly how to resolve everything that we had going on - all the issues were taken care of in a timely and proper manner.
TB
T Brooks
08/21/22
Excellent interaction.
We signed with Nextiva to replace an old PBX. I knew that there would be many more features which we didn't know that we needed. There was a considerable learning curve, but Nextiva staff was most helpful and, not to sound like a cheerleader, it appears that we got the best rep as she was always available, highly articulate, knowledgeable in the system and responsive. She handled our specific programming requests and was relentless until it was correct and working to our ...
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AU
Anonymous User
08/21/22
"Most reliable and functional VOIP system I've used"
What do you like best about Nextiva? Reliability and uptime. We've cycled through several VOIP providers and dealt with poor uptime and limited features with all of them... until we started working with Nextiva.
AU
Anonymous User
08/20/22
"Very good quality system and user friendly."
What do you like best about Nextiva? Calling, and the quality of calls I receive. User friendly. What do you dislike about Nextiva?
MM
Michael M
08/19/22
"Nextiva customer support is top notch"
What do you like best about Nextiva? Usually no issues. If there is one, it is usually minor. Also, issues get resolved in a short period and with friendly support.
AU
Anonymous User
08/19/22
"Very knowledgeable support"
What do you like best about Nextiva? Very user friendly admin portal with friendly and fast support staff always willing to help. What do you dislike about Nextiva?
AH
Alma H
08/19/22
"Great VOIP option for your business"
What do you like best about Nextiva? We can still work outside of the office with the convenient app. If we ever have concerns or questions you can always chat with them online and they're always knowledgeable and helpful.
AU
Anonymous User
08/19/22
"Wonderful customer service."
What do you like best about Nextiva? We upgraded our phones 4 years ago and have been very pleased with the results. Especially, using the app. There are rarely issues, but when there are, support is quick to resolve.
SW
Stephanie W
08/19/22
"Easy to Use/Reliable"
What do you like best about Nextiva? User friendly. Not hard to learn/navigate. What do you dislike about Nextiva?
PL
Paula L
08/19/22
"Great as landline"
What do you like best about Nextiva? it's easy to use, I never had any issue calling, easy to download, as landline works very well What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].