9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Are you using Nextiva?
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 4571-4580 out of 6255
AU
Anonymous User
08/24/22
"Have had a great experience with Nextiva support assisting me with updating my companies systems!"
What do you like best about Nextiva? The support is very good and every time I have an issue they can support me and resolve my issue quickly. What do you dislike about Nextiva?
MP
Mike P
08/24/22
"Commercial Real Estate Review"
What do you like best about Nextiva? Nextiva has excellent customer service! Our account manager manages touch points within Nextiva for us. If you have an issue, just call support and it will be taken care of.
PC
Paige C
08/24/22
"I am very pleased with Nextiva's service"
What do you like best about Nextiva? The knowledgeable support team, and how quickly calls are answered. What do you dislike about Nextiva?
CR
Claire R
08/24/22
"Incredibly Helpful Support"
What do you like best about Nextiva? Very user-friendly system. The support staff is super helpful and will walk you through anything you are trying to accomplish. They are also very knowledgeable.
AU
Anonymous User
08/24/22
"Tech support is very thorough and patient"
What do you like best about Nextiva? Voip interface. Transcription of voicemails What do you dislike about Nextiva?
BR
Benjamin R
08/24/22
"Excellent Customer Service"
What do you like best about Nextiva? The support team is very responsive and make sure all problems are taken care of. What do you dislike about Nextiva?
TL
tiffaney l
08/24/22
"nextiva is a simple and easy phone system"
What do you like best about Nextiva? once setup is complete phones are easy to use What do you dislike about Nextiva?
AU
Anonymous User
08/23/22
"Not intuitive so I needed a lot of support to get the system operational"
What do you like best about Nextiva? Once it is set up, it should make communications more manageable and portable What do you dislike about Nextiva?
AU
Anonymous User
08/23/22
"All in all, I'm pleased with my phone service. The user interface is not as friendly as it could be."
What do you like best about Nextiva? The customer support is excellent. Every time we've called in, they've been able to address/correct our issue right away. What do you dislike about Nextiva?
AU
Anonymous User
08/23/22
"Unity Agent Issues"
What do you like best about Nextiva? Mahmoud was very efficient and easy to work with. He made sure that my call center rep was able to log in before he ended the call. Also, explained to me that I as the supervisor could reset on my own.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].