9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4561-4570 out of 6255
JL
Jason L
08/25/22
"Next generation VoIP is Nextiva"
What do you like best about Nextiva? The ease of the administration dashboard and ability to manage users. What do you dislike about Nextiva?
AU
Anonymous User
08/25/22
"Great support."
What do you like best about Nextiva? The support is great and the back office is easy to use What do you dislike about Nextiva?
DS
Donald S
08/25/22
"Needed to update payment method, agent walked me through the process."
What do you like best about Nextiva? Forward calls to my cell phone And the voicemails go to my email. What do you dislike about Nextiva?
RM
Rick M
08/25/22
"The last rep I called was amazing."
What do you like best about Nextiva? Hello, the last rep I called was amazing. He showed me everything I needed to know to set up my phone system. Thank you
AU
Anonymous User
08/25/22
"Call transferred to an extension going directly to vmail"
What do you like best about Nextiva? Both Lenny and Mahmoud were extremely professional in resolving issue. What do you dislike about Nextiva?
AU
Anonymous User
08/25/22
"Administrative Assistant"
What do you like best about Nextiva? The online services........................................................ What do you dislike about Nextiva?
CP
Court P
08/25/22
"Customer service was very helpful and got everything set up for me with ease"
What do you like best about Nextiva? They set the whole program up for me and showed me exactly what I need to do to get started. What do you dislike about Nextiva?
HP
Hemant P
08/25/22
"VERY FRIENDLY SUPPORT PERSON, SHE HAD PATIENT. WALKED ME THROUGH THE PROCESS"
What do you like best about Nextiva? Diana was PATIENT, KNOWLEDGABLE, COURTEOUS, POLITE What do you dislike about Nextiva?
AU
Anonymous User
08/24/22
"Great support team!"
What do you like best about Nextiva? The support team is quick to resolve any issue with great professionalism. What do you dislike about Nextiva?
AU
Anonymous User
08/24/22
"Good Support"
What do you like best about Nextiva? Nextiva is a good comprehensive package, includes a lot of different features. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].