9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4551-4560 out of 6255
RB
Robert Butler
08/27/22
Misleading 'free trial' and horrible customer service
Needed an online fax service and found Nextiva. They were offering a reasonable price and a "free" trial. Signed up for the trial and was not overly impressed with the service. Decided not to continue and contacted them to cancel my trial and subscription. Was told I had to send a cancellation request via email, so I did. They then responded that they could not process my cancellation request because they need to know specifically why I was cancelling and many other non-relevant things that ...
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CM
Clara M
08/26/22
"Good experience but it always takes a long time to get to a rep"
What do you like best about Nextiva? The information is always helpful. They are always super nice What do you dislike about Nextiva?
BC
Brad C
08/26/22
"Nextiva provides very reliable VoIP services"
What do you like best about Nextiva? Service is very reliable. Customer Support is top notch -- very quick to respond with the correct answer. Self-administration portal is easy to navigate and manage users.
AU
Anonymous User
08/26/22
"Great Customer Support Lately, But I have to contact them often..."
What do you like best about Nextiva? I like the ease of use on Previous Softphone apps, and the fact that it's possible to build your phone system to your liking on your own.
AU
Anonymous User
08/26/22
"OUTSTANDING SERVICE!!"
What do you like best about Nextiva? I love the remote sessions because they take time to TEACH me how to do something so I understand the process better. What do you dislike about Nextiva?
AU
Anonymous User
08/26/22
"Support has not been outstanding or even good. It has been mediocre at best."
What do you like best about Nextiva? User friendly-ish but that is almost a stretch. What do you dislike about Nextiva?
KM
Krista M
08/26/22
"Extremely responsive customer service"
What do you like best about Nextiva? I would say the customer service is top notch and very responsive! I love the simplicity of the app and website as well!
LM
Lillian M
08/25/22
"The Online portal is easy to use. The support is very knowledgeable."
What do you like best about Nextiva? The online portal is seamless and easy to use. What do you dislike about Nextiva?
AU
Anonymous User
08/25/22
"Licensing error"
What do you like best about Nextiva? Nextiva support answers our request in a fairly quick manner. What do you dislike about Nextiva?
AU
Anonymous User
08/25/22
"Customer Service #1"
What do you like best about Nextiva? Prompt and courteous service. Representative was very knowledgeable and friendly What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].