9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4541-4550 out of 6255
AU
Anonymous User
08/29/22
"Stellar service - Great products"
What do you like best about Nextiva? Their tech support is outstanding. They really know their products. What do you dislike about Nextiva?
AU
Anonymous User
08/29/22
"Great Business Phone Service!"
What do you like best about Nextiva? I am a huge fan of being able to make and receive any office calls via my cell phone and check the voicemails. What do you dislike about Nextiva?
CL
Crystal L
08/29/22
"Best Customer Service!"
What do you like best about Nextiva? The staff at Nextiva has been wonderful! The headaches with setting up my solo law practice are neverending, but the customer service at Nextiva has been so kind and helpful through the entire process making the setup of my VOIP service painless. Special thanks to Ray Chambers for patiently answering all my questions.
AU
Anonymous User
08/29/22
"Great Customer Service Every Time!"
What do you like best about Nextiva? What I like the best about Nextiva is the personalized service I receive any time I reach out to customer service for assistance with my account.
CW
Chelsey W
08/29/22
"Fantastic VOIP Service"
What do you like best about Nextiva? Overall, our company has been extremely pleased with Nextiva. We have had very minimal issues (most attributed to internet woes on our end) and the cell phone integration and app work flawlessly. We are often out of office/town and being able to take calls for our customers with such clarity and function has been great! Customer service is very quick to address any issues and help get you up and running in no time. Everyone we've dealt with has always ...
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AU
Anonymous User
08/29/22
"Best internet fax service I've found"
What do you like best about Nextiva? I've used Nextiva for six years. I love that it gives me success and failure reports, the option to send a "cc:" of the fax to email addresses (I usually cc: myself to view what's been sent to the recipient), and the reliability of the fax service. I appreciate that it includes all of the things you need from a fax service without getting too fancy and complicated. I don't have to send faxes very often, but I'm so glad to have Nextiva handy when I need ...
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DM
Danielle M
08/29/22
"OUr rep was very kind, paticent and knowledgable"
What do you like best about Nextiva? her patience and expertise - she understood what I needed and how to get it done What do you dislike about Nextiva?
JR
Jack R
08/28/22
"Excellent customer service"
What do you like best about Nextiva? I was able to connect with a real person right away on the support line. Their service was quick and efficient. No waiting in long queues.
AU
Anonymous User
08/28/22
"Positive Feedback for Tonia B."
What do you like best about Nextiva? I like how efficient Tonia was. Nextiva, as I see is full of very educated people. The amount of positivity that I see is just amazing and I love how I can brag about what phone company I use to other collegues.
RB
Robert Butler
08/27/22
Misleading 'free trial' and horrible customer service
Needed an online fax service and found Nextiva. They were offering a reasonable price and a "free" trial. Signed up for the trial and was not overly impressed with the service. Decided not to continue and contacted them to cancel my trial and subscription. Was told I had to send a cancellation request via email, so I did. They then responded that they could not process my cancellation request because they need to know specifically why I was cancelling and many other non-relevant things that ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].