9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4531-4540 out of 6255
AU
Anonymous User
08/30/22
"Seamless Onboarding"
What do you like best about Nextiva? I have only just begun using the service but the onboarding process was amazing and the interaction with the Rep and his knowledge were outstanding!
AU
Anonymous User
08/30/22
"Yuri was very helpful!"
What do you like best about Nextiva? Customer service and ability to port old numbers. What do you dislike about Nextiva?
AU
Anonymous User
08/30/22
"Very happy with Nextiva."
What do you like best about Nextiva? Very easy to set-up. Support team is very helpful. What do you dislike about Nextiva?
KC
Kelsea C
08/30/22
"Great working with Roman R."
What do you like best about Nextiva? I liked the links he was able to give me through the online chat. It was very helpful and he was able to assist me with the something I was unable to do unless I gave him my information.
RW
Rita W
08/30/22
"Excellent Customer Servic e"
What do you like best about Nextiva? The Support team person was very knowledgeable. professional and knowledgeable. What do you dislike about Nextiva?
AU
Anonymous User
08/29/22
"OUTSTANDING Tech Support"
What do you like best about Nextiva? I'm very new to the service, but the customer service and the technical support has been outstanding. What do you dislike about Nextiva?
AU
Anonymous User
08/29/22
"So far it feels like a great solution and look forward to testing it out in the weeks to come"
What do you like best about Nextiva? I love how clear the instructions were during the setup process and customer support. What do you dislike about Nextiva?
NP
Nicholas P
08/29/22
"My Experience"
What do you like best about Nextiva? There was almost now wait time to get in touch with an agent to assist me. What do you dislike about Nextiva?
KG
08/29/22
"Nextiva has it's quirks but would recommend it overall"
What do you like best about Nextiva? Transitioning from on-prem VOIP to a hosted solution like Nextiva was a breath of fresh air. No longer need to worry about secondary VOIP servers and connections and can focus solely on Internet circuits at all our locations. We saved a lot of money after completing the transition.
AU
Anonymous User
08/29/22
"Overall, pretty good service. Good customer support."
What do you like best about Nextiva? Simple admin dashboard. Support via chat is timely. Don't think we've ever had a service outage. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].