9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4521-4530 out of 6255
AU
Anonymous User
08/31/22
"Quality and service are a must and Nextiva delivers it"
What do you like best about Nextiva? Setting up call flows and switching between them is very easy. User customizations are just as easy. What do you dislike about Nextiva?
AU
Anonymous User
08/31/22
"Sofia was great!"
What do you like best about Nextiva? The Support line and sales! Sean Davis my sales associate, has been very helpful with recommending me the products we need and not just the most expensive. Sofia recently helped with a one-call resolution to 6 separate issues in less than an hr. Amazing !
JM
Johan M
08/31/22
"Reliable service, great options for small to mid size businesses"
What do you like best about Nextiva? Option of using a desk phone, mobile app or computer app. Not stuck to only one option. What do you dislike about Nextiva?
GB
Grace B
08/30/22
"good"
What do you like best about Nextiva? Al was so helpful in getting us the help we needed. The personal agent interaction really got us set up exactly the way we intended it. Thank you so much!
AU
Anonymous User
08/30/22
"Chat feature has been very helpful!"
What do you like best about Nextiva? I haven't always found what I needed in general help online but the chat feature has been incredibly helpful and useful in navigating Nextiva.
AU
Anonymous User
08/30/22
"The service has been reliable and trouble tickets are resolved quickly by support."
What do you like best about Nextiva? Nextiva has been a very reliable service with almost no downtime annually, support is very easy to reach and mostly solves issues quickly. Much higher reliability for uptime than competitors we have tried in the past.
AU
Anonymous User
08/30/22
"Satisfactory experience with Nextiva"
What do you like best about Nextiva? Easy to converse with customer support through chat What do you dislike about Nextiva?
PT
Paul T
08/30/22
"Great phone line option"
What do you like best about Nextiva? The best part about this service is you can move locations and keep your same phone number. It makes picking up and keeping your business in one piece super simple.
RC
Ryan C
08/30/22
"Saved my butt"
What do you like best about Nextiva? I'm new to Nextiva and I accidentally changed a setting for my business and turned my ability to receive phone calls off. Nextiva was quickly able to resolve my issue!
TH
Timothy H
08/30/22
"The onboarding support has been excellent and I'm very satisified with the call quality and features"
What do you like best about Nextiva? I like that I am able to send SMS text messages from my main phone number. Also the auto attendant features give my company a big-company feel, while screening out solicitors and spam calls. The system allows me location flexibility, so that I can do business from anywhere.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].