9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4481-4490 out of 6255
AU
Anonymous User
09/16/22
"Easy on-boarding process and friendly customer service"
What do you like best about Nextiva? So far, it seems like the ease of everything being located in once place will be the best benefit, along with the competitive pricing.
AU
Anonymous User
09/16/22
"Difficult set up process, no in-person tech."
What do you like best about Nextiva? Helpful phone tech once you can reach them. What do you dislike about Nextiva?
PC
Patrick C
09/15/22
"Excellent customer onboarding support"
What do you like best about Nextiva? It would be easy to underestimate the complexity of setting up a business line and services. I did... However, with the onboarding support I received from Nextiva it was taken care of. It would have taken me hours to figure it out myself - and I'm a tech person. The scope of services Nextiva provides from call routing, initial greeting, voice mail recordings to text and email notifications, a fair amount of initial configurations are required. I'm so ...
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RP
Robert Petty
09/14/22
Good luck ever closing an account with…
UPDATE: Less then 12 hours after this review I got a cancellation email. Was that so difficult? Shouldn’t take this to do the right thing. Good luck ever closing an account with them. 5 times now I have tried to get them to close the account and they do nothing but keep charging my Credit Card.
RP
Robert Petty
09/14/22
Good luck ever closing an account with…
UPDATE: Less then 12 hours after this review I got a cancellation email. Was that so difficult? Shouldn’t take this to do the right thing. Good luck ever closing an account with them. 5 times now I have tried to get them to close the account and they do nothing but keep charging my Credit Card.
TP
Teresa P
09/14/22
"Nextiva And APP Integration"
What do you like best about Nextiva? I liked that the IT rep stayed on the phone with me as we worked through the issue. What do you dislike about Nextiva?
AU
Anonymous User
09/14/22
"From porting and onboarding to service, product, and support, Nextiva has been a great VoIP provider"
What do you like best about Nextiva? Outstanding support and simple functionality. What do you dislike about Nextiva?
AB
Alejandro B
09/14/22
"Nextiva is the best app to make calls around the world"
What do you like best about Nextiva? The time we save and the ease of being able to make calls anywhere What do you dislike about Nextiva?
AU
Anonymous User
09/14/22
"Very helpful setup call"
What do you like best about Nextiva? Explained the features and set up the call flow for us. Had issues with connectivitiy for the wif option and he was able to help resolve this issue as well. Very helpful
AU
Anonymous User
09/13/22
"Complete CRM"
What do you like best about Nextiva? The benefits of having a program like Nextiva are that everything is located in one place. It has the ability to take centralized notes when on calls too which is great for a team.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].