9.6
SpotScore
Nextiva Reviews in October 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 4471-4480 out of 6255
RI
robert ingram
09/28/22
I canceled my service 18 days after…
I canceled my service 18 days after starting with Nextiva due to the poor customer service. Requested cancellation via email on 10/17/2022 which they acknowledge. They continue to bill me. Last bill was in December. something is terribly wrong with Nextiva. I moved to Ring Central which has been a great experience.
AU
Anonymous User
09/27/22
"New to Voip Hope it goes well"
What do you like best about Nextiva? I hope to like the recording and e fax benefits. I also hope to like the ease of adding lines in the future What do you dislike about Nextiva?
MK
Mark K
09/27/22
"The person helping me was very patient and knowledgeable"
What do you like best about Nextiva? Having a separate business phone number, being able to do faxes and receive faxes, and being able to record all of my phone calls as required by my business
MK
Mark K
09/27/22
"The person helping me was very patient and knowledgeable"
What do you like best about Nextiva? Having a separate business phone number, being able to do faxes and receive faxes, and being able to record all of my phone calls as required by my business
SP
Shantel-Lee P
09/26/22
"Good Service"
What do you like best about Nextiva? It was very easy to sign up and the information was straightforward. What do you dislike about Nextiva?
AU
Anonymous User
09/26/22
"A great experience for a small company looking to grow"
What do you like best about Nextiva? My sales rep is responsive even after the sale! Chad has connected me with the right people to get our system set up and running. All the tech folks I have worked with were professional and patient as we worked through setup.
AU
Anonymous User
09/19/22
"New App is terrible"
What do you like best about Nextiva? Glad that we can text now from the app. That is the only good thing about the new app. What do you dislike about Nextiva?
AU
Anonymous User
09/19/22
"New App is terrible"
What do you like best about Nextiva? Glad that we can text now from the app. That is the only good thing about the new app. What do you dislike about Nextiva?
AU
Anonymous User
09/19/22
"I love the quickness of the customer service to provide a solution to my answer"
What do you like best about Nextiva? Everytime I have reached out- the customer service agent has been patient to answer all of my questions and to fix it before we get off the phone. As compared to ring- it has been so much easier!
FH
Fadi H
09/16/22
"Great Service and works well so far"
What do you like best about Nextiva? The APP works well and is easy to use. The desktop app seems to merge all calls/text/voicemails into a single bucket so it's easy to track. I like how the IVR setup is very visual and easy to understand.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].